Enterprise Customer Success Manager - Renewals & Growth

insightsoftware Australia Pty. Ltd

Sydney

On-site

AUD 110,000 - 170,000

Full time

2 days ago

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Job summary

insightsoftware is seeking a seasoned Customer Success / Renewal Specialist to act as the trusted advisor for enterprise and mid-market customers. You will lead executive-level relationships, manage renewals, and drive adoption of our SaaS solutions across finance and analytics teams.

The role focuses on renewal forecasting, cross-functional collaboration with Sales, Legal, and Finance, plus developing business cases, ROI stories, and referenceable customers to support long-term value

Qualifications

Bachelor’s degree required; MBA preferred.
CSM-related certifications (Gainsight, Success Coaching, Pragmatic Institute, etc.) are an advantage.

Responsibilities

Act as the primary point of contact and strategic advisor for enterprise/mid-market customers.
Lead renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware’s solutions.
Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance.
Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction.
Drive adoption of Insightsoftware products by ensuring successful onboarding, engagement, and usage maturity across customer accounts.
Develop customer success stories, ROI showcases, and business cases that highlight product value and strengthen customer advocacy.
Identify expansion opportunities through product adoption insights and refer qualified upsell/cross-sell leads to Sales.
Collaborate with internal stakeholders to build tailored account growth strategies.