Enterprise Customer Success Lead - Financial Services

Interactive Pty Ltd; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work flexibility

Barista-made coffee in offices

Partner discounts & perks

Job summary

Interactive is seeking a Customer Success Manager for Financial Services to own relationships across a portfolio of clients, driving retention and growth by ensuring customers derive value from Interactive’s solutions.

You will build trusted relationships, lead day-to-day interactions, oversee service delivery against SLAs/KPIs, and develop success plans aligned to client goals, spotting renewal and growth opportunities.

Qualifications

• 5+ years in customer success, service delivery or account management.
• Experience working with Financial Services customers.
• Strong communication and stakeholder management skills.
• Proven ability to manage complex enterprise relationships and influence outcomes.
• A collaborative, customer-first mindset.

Responsibilities

• Build trusted relationships with stakeholders across business and technology functions.
• Act as the operational lead for all day-to-day customer interactions.
• Oversee service delivery, ensuring SLAs and KPIs are met.
• Develop and maintain customer success plans aligned to customer goals.
• Spot opportunities for renewal, growth and risk mitigation.

Skills

Relationship management

Enterprise accounts

Stakeholder mgmt

Communication

Customer success

Job description

Interactive is seeking a Customer Success Manager for Financial Services to own relationships across a portfolio of clients, driving retention and growth by ensuring customers derive value from Interactive’s solutions.

You will build trusted relationships, lead day-to-day interactions, oversee service delivery against SLAs/KPIs, and develop success plans aligned to client goals, spotting renewal and growth opportunities.