Customer Success Manager: Drive Adoption, Renewals & Growth

RX Brasil; Sydney; Sur place; AUD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Long Service Award

Flexible Working Arrangements

Learning & Development resources

Résumé du poste

Elsevier is seeking a Customer Success Manager to drive adoption, engagement, and value realization for customers across Solutions and Research Sales portfolios in a global, matrixed environment. You will coordinate with onboarding, training, and consulting functions to ensure successful adoption and renewal.

The role emphasizes customer retention, upsell opportunities, and collaboration with Sales, Training, and Product teams to deliver ROI and measurable outcomes.

Qualifications

• University degree.
• 3+ years in a Digital Customer Success Manager role or related customer engagement/adoption.
• SaaS background is a plus.
• Gainsight experience and AI exposure are highly desirable.
• Experience with portfolio products or similar products.
• Fluent English; comfortable in an international matrixed org.
• Self-starter with initiative; strong problem-solving.
• Strong project management skills.
• Excellent presentation skills for large and small audiences.
• Familiarity with MS Product Suite and ability to troubleshoot.

Responsabilités

• Build and nurture customer relationships and establish trusted partnerships.
• Drive customer satisfaction, ROI storytelling, and value realization of digital solutions.
• Support retention and renewal efforts with Sales to highlight value and renewals.
• Identify cross-sell and upsell opportunities from customer data and ambitions.
• Deliver scalable digital training through online and in-person sessions.
• Foster cross-functional collaboration to share success stories and value propositions.

Connaissances

Customer engagement

Project management

English fluency

Presentation skills

SaaS

Gainsight

AI experience

Formation

University degree

Outils

Gainsight

MS Product Suite

Description du poste

Elsevier is seeking a Customer Success Manager to drive adoption, engagement, and value realization for customers across Solutions and Research Sales portfolios in a global, matrixed environment. You will coordinate with onboarding, training, and consulting functions to ensure successful adoption and renewal.

The role emphasizes customer retention, upsell opportunities, and collaboration with Sales, Training, and Product teams to deliver ROI and measurable outcomes.