Enterprise Customer Success Manager | Renewals & Growth

Megaport; Brisbane; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working environments

Birthday Leave

Study allowance + 5 days paid study

Creative, fun workspace

Awards and recognition

Health and wellness program

Job summary

Megaport is seeking a Customer Success Manager to act as the main contact for existing customers, focusing on post-sale relationships, renewals, upselling, and overall customer experience. The role sits within the Integrated Accounts Team and works with Direct Sales Executives and Solutions Architects to expand value across a designated account list.

You will be accountable for driving incremental revenue and ensuring customer satisfaction by enabling product enhancements, pricing initiatives,

Qualifications

• 3+ years experience in the Enterprise software market or Internet/Telecommunications industries.
• 3+ years experience in an Account Management or Customer Success role.
• Strong verbal and written communication skills and cross-functional collaboration.
• Experience in proposing or deploying cloud or virtualised compute solutions in enterprise environments.

Responsibilities

• Collaborate with Direct Sales Executives and Solution Architects to drive growth and retain revenue from existing customers.
• Drive renewal processes across a wide base of customers and promote term subscriptions at renewal.
• Be a trusted advisor through onboarding, enablement and information on Megaport enhancements and pricing initiatives.
• Proactively reach out to customers with sequenced communications to drive adoption and upsell opportunities.
• Manage the customer journey, resolve issues from a Commercial/Sales perspective, and add value.

Skills

Account management

Customer success

Communication skills

Revenue growth

Tools

SFDC

Job description

Megaport is seeking a Customer Success Manager to act as the main contact for existing customers, focusing on post-sale relationships, renewals, upselling, and overall customer experience. The role sits within the Integrated Accounts Team and works with Direct Sales Executives and Solutions Architects to expand value across a designated account list.

You will be accountable for driving incremental revenue and ensuring customer satisfaction by enabling product enhancements, pricing initiatives,