Enterprise Customer Success Leader: Data-Driven Impact

UBER; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Uber is seeking a Customer Success Manager to bridge our digital platform with the physical storefronts of key enterprise partners in Sydney. You will deliver tangible business value by understanding partner needs, driving ROI and platform reliability, and leading cross-functional efforts to scale solutions.

The role requires navigating ambiguity, owning partner outcomes, and turning complex data into actionable plans. If you thrive in fast, high-stakes environments, this is a fit.

Qualifications

• 6+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Skills

Data analysis

Excel

Stakeholder management

SQL

Education

Bachelor's degree or equivalent

Job description

Uber is seeking a Customer Success Manager to bridge our digital platform with the physical storefronts of key enterprise partners in Sydney. You will deliver tangible business value by understanding partner needs, driving ROI and platform reliability, and leading cross-functional efforts to scale solutions.

The role requires navigating ambiguity, owning partner outcomes, and turning complex data into actionable plans. If you thrive in fast, high-stakes environments, this is a fit.