Customer Success Manager, Enterprise

Uber; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Uber Technologies Inc. in Sydney, Australia, is seeking a Customer Success Manager to bridge our digital platform with enterprise storefronts, ensuring Uber remains the preferred delivery engine through rigorous data analysis and hands-on problem solving.

You will own complex partner outcomes, navigate internal obstacles, and scale cross-functional initiatives while maintaining high-quality service and measurable ROI for key enterprise customers.

Qualifications

• 6+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, delivering tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt strategy based on shifting market dynamics to ensure partners see ROI and platform reliability.
• Champion operational excellence by identifying and reducing operational debt while maintaining quality.
• Lead cross-functional collaborations with operations, product, and legal teams to shape scalable solutions.

Skills

Data analysis

Excel proficiency

Stakeholder management

Executive decision making

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

About the role and team

Working as a Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the complex, high-stakes operational realities our largest enterprise partners face every day. You will be the bridge between our digital platform and the physical storefronts of our most important enterprise partners, ensuring that Uber remains their preferred delivery engine through relentless analytical rigor and hands-on problem solving.

The pace is intense and the environment is frequently ambiguous, requiring a mindset that thrives when there is no established playbook. This role is for those who take extreme ownership of partner outcomes, possess the grit to navigate internal friction, and are energized by the challenge of turning complex data into real-world marketplace reliability. If you prefer a predictable, transactional routine over the rewarding but demanding work of scaling global partnerships, this may not be the right fit for you.

What you’ll do

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Basic Qualifications

• 6+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Preferred Qualifications

• Proficiency in SQL to independently extract insights from large-scale datasets.
• Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
• Experience in the technology or food delivery industry managing high-pressure projects.
• Proven ability to influence without authority and navigate complex interpersonal dynamics.