Enterprise CSM - HR Tech SaaS Growth & Retention

Techium Consulting Group; Sydney; On-site; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Superannuation

Bonus 10%

Job summary

Techium Consulting Group is seeking a Customer Success Manager to support a portfolio of enterprise clients within our HR tech SaaS space from Sydney, Australia. You will build lasting relationships, act as a trusted advisor, and identify growth opportunities across accounts.

In this role, you will collaborate with sales, product and support teams to ensure a seamless client experience, conduct regular business reviews, and monitor health metrics to maximise retention and value.

Qualifications

• 3–5 years in a customer success or account management role, preferably in SaaS.
• Experience working with HR technology or selling into HR departments is a plus.
• Thrives in a dynamic, fast-paced environment.
• Resilient and collaborative team player.
• Strong problem-solving skills and excellent communication.

Responsibilities

• Serve as the main point of contact for a portfolio of enterprise clients, building and maintaining strong relationships.
• Proactively identify client needs and ensure maximum value from solutions.
• Collaborate with sales, product and support teams for a seamless client experience.
• Conduct regular business reviews to track progress and identify opportunities.
• Monitor client health metrics and engage with at-risk accounts to improve retention.

Skills

SaaS experience

Customer success

Account management

HR tech

Communication

Problem-solving

Team player

Job description

Techium Consulting Group is seeking a Customer Success Manager to support a portfolio of enterprise clients within our HR tech SaaS space from Sydney, Australia. You will build lasting relationships, act as a trusted advisor, and identify growth opportunities across accounts.

In this role, you will collaborate with sales, product and support teams to ensure a seamless client experience, conduct regular business reviews, and monitor health metrics to maximise retention and value.