Enterprise CSM — AI-Driven SaaS Success Leader

Dialpad; Sydney; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad seeks an experienced Customer Success Manager for Enterprise Accounts in Sydney to guide customers through the full Dialpad journey. You will partner with Sales, Support, and Product to ensure customers realize value, driving success, retention, and renewal.

You will report to the Sr. Manager of Customer Success for Enterprise Accounts, based in our Sydney office, and travel as needed to customer locations.

Qualifications

• 8+ years of Customer Success experience at a SaaS company.
• Experience in Telecommunications and Contact Center space (UCaaS/CCaaS).
• Experience and comfort interacting with and influencing C-level executives.
• Referenceable experience with large Enterprise customers.
• Strong presentation, meeting facilitation, and written communication skills.

Responsibilities

• Lead post-sales activities for Dialpad’s customers through relationship-building, product knowledge, planning, and execution.
• Oversee adoption, training, and development of best practices to drive incremental value and ROI.
• Conduct Business Reviews and status calls to align goals, identify growth or risk, and share performance metrics.
• Maintain understanding of our solutions and discuss meaningful features for clients’ needs.
• Manage customer escalations with urgency and coordinate cross-functional resolution.

Skills

Customer Success

SaaS

Enterprise accounts

Executive communication

Cross-functional collaboration

Relationship management

Travel willingness

Job description

Dialpad seeks an experienced Customer Success Manager for Enterprise Accounts in Sydney to guide customers through the full Dialpad journey. You will partner with Sales, Support, and Product to ensure customers realize value, driving success, retention, and renewal.

You will report to the Sr. Manager of Customer Success for Enterprise Accounts, based in our Sydney office, and travel as needed to customer locations.