Enterprise CS Manager — Preservation & Security

Preferred Media; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Preferred Media is seeking a dedicated Customer Success professional to own the post-sale lifecycle for a portfolio of medium to large enterprise accounts in Sydney. You will lead onboarding, adoption, renewal, and expansion, coordinating technical and operations teams to ensure secure, compliant, long-term preservation outcomes.

You’ll shape how Customer Success operates as the function grows, building plans aligned to governance and information lifecycle objectives while partnering with Sales,

Qualifications

• 5+ years in a B2B customer-facing role in regulated or mission-critical environments.
• Experience across onboarding, adoption, renewals, and expansion motions.
• Ability to engage executive, operational, and technical stakeholders.
• Knowledge of storage, archiving, and information lifecycle management.

Responsibilities

• Own the post-sale lifecycle for a portfolio of enterprise accounts: onboarding, adoption, renewal, and expansion.
• Lead onboarding and implementation, coordinating technical and operations teams to deliver on scope and timelines.
• Build and maintain customer success plans aligned to governance, compliance, preservation, security, and information lifecycle objectives.
• Identify and progress expansion opportunities where customers will benefit from additional capability.
• Monitor customer health - proactively surface risks and close value gaps.
• Run regular check-ins and business reviews, sharing insights, outcomes, and roadmap updates.
• Partner with sales and leadership on renewals, contract changes, and strategic account planning.
• Build repeatable CS rhythms - playbooks, QBRs, health scoring, and KPIs - as the function scales.
• Be the voice of the customer: feed insights and requirements into product and delivery teams.

Skills

Customer-facing role

Large organisations experience

Executive stakeholder management

Onboarding and renewals

Storage & archiving

Air-gapped environments

Information lifecycle management

Organised and proactive

Cross-functional collaboration

Sustainability focus

Voice of the customer

Job description

Preferred Media is seeking a dedicated Customer Success professional to own the post-sale lifecycle for a portfolio of medium to large enterprise accounts in Sydney. You will lead onboarding, adoption, renewal, and expansion, coordinating technical and operations teams to ensure secure, compliant, long-term preservation outcomes.

You’ll shape how Customer Success operates as the function grows, building plans aligned to governance and information lifecycle objectives while partnering with Sales,