Customer Success Manager

Techium Consulting Group; Sydney; On-site; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Superannuation

Bonus 10%

Job summary

Techium Consulting Group is seeking a Customer Success Manager to support a portfolio of enterprise clients within our HR tech SaaS space from Sydney, Australia. You will build lasting relationships, act as a trusted advisor, and identify growth opportunities across accounts.

In this role, you will collaborate with sales, product and support teams to ensure a seamless client experience, conduct regular business reviews, and monitor health metrics to maximise retention and value.

Qualifications

• 3–5 years in a customer success or account management role, preferably in SaaS.
• Experience working with HR technology or selling into HR departments is a plus.
• Thrives in a dynamic, fast-paced environment.
• Resilient and collaborative team player.
• Strong problem-solving skills and excellent communication.

Responsibilities

• Serve as the main point of contact for a portfolio of enterprise clients, building and maintaining strong relationships.
• Proactively identify client needs and ensure maximum value from solutions.
• Collaborate with sales, product and support teams for a seamless client experience.
• Conduct regular business reviews to track progress and identify opportunities.
• Monitor client health metrics and engage with at-risk accounts to improve retention.

Skills

SaaS experience

Customer success

Account management

HR tech

Communication

Problem-solving

Team player

Job description

Customer Success Manager - Global HCM Solutions Provider

Our client, a company with significant Private Equity backing, is expanding its Australian team and seeking a Customer Success Manager to support the local leadership team. They help enterprise organisations with data-driven decision making, enabling them to effectively manage their workforce and organisational structure to navigate volatile market situations.

As a CSM, you'll be responsible for working closely with existing clients to ensure their continued satisfaction and successful use of the product. You'll build strong relationships, act as a trusted advisor, and identify opportunities for growth within your account base.

On Offer: $130,0000-$150,000 + Super + 10% Bonus

Key Responsibilities:

• Serve as the main point of contact for a portfolio of enterprise clients, building and maintaining strong, long-lasting relationships.
• Proactively identify and address client needs, ensuring they are achieving maximum value from our solutions.
• Collaborate with the sales, product, and support teams to ensure a seamless client experience.
• Conduct regular business reviews with clients to track progress, share best practices, and identify new opportunities.
• Monitor client health metrics and proactively engage with at-risk accounts to improve retention and satisfaction.
• Identify opportunities for account expansion and additional services.

To be successful in this role, you will ideally have:

• 3-5 years of proven experience in a customer success or account management role, ideally within a SaaS environment.
• Experience working with HR technology or selling into HR departments is a significant plus.
• Comfortable thriving in a dynamic and fast-paced environment.
• Resilient and collaborative team player.
• Strong problem-solving skills and exceptional communication abilities.
• $130,000-$150,000 + Super + 10% Bonus
• Ongoing training and support to empower your success in the role.
• Exposure to enterprise-level client management dynamics.

If you're a self-starter with a genuine passion for client success and a commitment to building strong relationships, we invite you to seize this exciting opportunity.