Sr. Customer Success Manager

Netskope; Melbourne; Presencial; AUD 130.000 - 170.000; Jornada completa

Descripción de la vacante

Netskope is seeking a proactive Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. You will blend technical depth with customer-success leadership to drive adoption, risk reduction, and business-value realization.

Responsibilities include onboarding programs, regular health checks, and quarterly reviews to align with GTM teams. Travel 5-10% and a Bachelor’s degree are preferred.

Formación

• 5+ years in Customer Success or similar for enterprise customers.
• Expertise in SSE/SASE, cloud security, information security.
• Experience with DLP programs is a bonus.
• Strong stakeholder management and cross-functional collaboration.
• Willingness to travel 5-10%.

Responsabilidades

• Lead structured post-sales handoffs from Sales, translating business objectives into technical outcomes.
• Drive onboarding programs to accelerate time-to-value.
• Lead regular cadence calls to monitor adoption and usage.
• Analyze telemetry and usage trends to identify risks and prevent churn.
• Plan and deliver Quarterly Business Reviews with GTM teams.
• Collaborate with Sales, Solution Engineers, Support and Services to sustain value.

Conocimientos

Customer success

Cloud security

Information security

Threat prevention

Stakeholder management

Travel willingness

Educación

Bachelor’s Degree

Descripción del empleo

Job Description

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and

About the position:

At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform.

We are seeking a proactive, technically strong, and customer-focused Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

Responsibilities:

• Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
• Drive a structured onboarding program that accelerates time-to-value and early adoption.
• Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
• Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and elevate risks early to prevent churn.
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
• Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).

Requirements:

• 5+ years of experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
• Proven ability to drive customer adoption, retention, and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management skills, with experience engaging executives and technical teams.
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
• Exceptional organizational skills with the ability to manage competing priorities.
• Ability to travel 5-10%.

Education:

• Bachelor’s Degree (BSc) preferred

#LI-CS1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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