Enterprise Client Support Specialist (3PL)

Bulk Group; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Bulk Group is seeking a Customer Support Specialist to join our new Sydney 3PL site in Arndell Park, close to the action and teams delivering for a major enterprise customer. You’ll manage day-to-day enquiries through our CRM and act as a key link between the customer and our operations teams.

This on-site role focuses on ownership, proactive follow-through and delivering timely outcomes. You’ll collaborate with warehouse, transport and Fleet teams, grow your portfolio to support additional

Qualifications

• Experience in customer service or similar role.
• Strong written and verbal communication.
• Excellent organisation and follow-up skills.

Responsibilities

• Act as the dedicated frontline support contact for a major enterprise customer.
• Manage day-to-day customer enquiries, requests and service requirements.
• Track and manage customer enquiries through the CRM from initial contact through to completion.
• Coordinate customer requirements with warehouse and transport operations teams.
• Collaborate with the 3PL Supervisor, Transport & Warehouse Coordinator and operations teams to deliver outcomes.
• Provide customers with clear, accurate and timely updates.
• Proactively follow up outstanding requests to ensure nothing is left behind.
• Maintain accurate customer records and communication within the CRM.
• Develop understanding of each customer’s operation, requirements and service expectations.

Skills

Customer service

Communication skills

Organisational skills

Relationship building

Multi-tasking

Tools

CRM system

Job description

Bulk Group is seeking a Customer Support Specialist to join our new Sydney 3PL site in Arndell Park, close to the action and teams delivering for a major enterprise customer. You’ll manage day-to-day enquiries through our CRM and act as a key link between the customer and our operations teams.

This on-site role focuses on ownership, proactive follow-through and delivering timely outcomes. You’ll collaborate with warehouse, transport and Fleet teams, grow your portfolio to support additional