Customer Support Specialist

Bulk Group; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Bulk Group is seeking a Customer Support Specialist to join our new Sydney 3PL site in Arndell Park, close to the action and teams delivering for a major enterprise customer. You’ll manage day-to-day enquiries through our CRM and act as a key link between the customer and our operations teams.

This on-site role focuses on ownership, proactive follow-through and delivering timely outcomes. You’ll collaborate with warehouse, transport and Fleet teams, grow your portfolio to support additional

Qualifications

• Experience in customer service or similar role.
• Strong written and verbal communication.
• Excellent organisation and follow-up skills.

Responsibilities

• Act as the dedicated frontline support contact for a major enterprise customer.
• Manage day-to-day customer enquiries, requests and service requirements.
• Track and manage customer enquiries through the CRM from initial contact through to completion.
• Coordinate customer requirements with warehouse and transport operations teams.
• Collaborate with the 3PL Supervisor, Transport & Warehouse Coordinator and operations teams to deliver outcomes.
• Provide customers with clear, accurate and timely updates.
• Proactively follow up outstanding requests to ensure nothing is left behind.
• Maintain accurate customer records and communication within the CRM.
• Develop understanding of each customer’s operation, requirements and service expectations.

Skills

Customer service

Communication skills

Organisational skills

Relationship building

Multi-tasking

Tools

CRM system

Job description

Customer Support Specialist | Major Enterprise Customers

Arndell Park, Sydney NSW

Full-Time | On-Site

Bulk Group is looking for a Customer Support Specialist to join our growing team at our new Sydney 3PL site in Arndell Park, providing dedicated frontline support to some of our major enterprise customers.

You’ll initially be dedicated to one of Australia’s most recognised essential services brands — an iconic Australian business with a history spanning almost 190 years and millions of customers nationwide.

You’ll have the opportunity to really understand their business and become a trusted point of contact. Working closely with our warehouse and transport operations teams, you’ll take ownership of their day-to-day service requirements, coordinate actions and follow things through to completion. As the role develops, you’ll expand your portfolio to support other major enterprise customers across our 3PL network.

About the Role

Based within our 3PL operation, you’ll be close to the action and the teams delivering for your customer. You’ll manage their day-to-day enquiries, requests and service requirements through our CRM, acting as a key link between the customer and our operational teams.

You’ll work closely with our 3PL Supervisor, Transport & Warehouse Coordinator and operations team to coordinate customer requirements and deliver timely outcomes. You’ll also be part of our broader national network, supported by Customer Service, Account Management and Fleet teams across the business.

The key to this role is ownership and follow-through. You won’t simply pass an enquiry or request on. You’ll work with the right people internally, keep things moving and make sure your customers are kept informed from initial contact through to completion.

What You’ll Be Doing

• Act as the dedicated frontline support contact for a major enterprise customer
• Manage day-to-day customer enquiries, requests and service requirements
• Manage and track customer enquiries through our CRM from initial contact through to completion
• Coordinate customer requirements with our warehouse and transport operations teams
• Work closely with our 3PL Supervisor, Transport & Warehouse Coordinator and operational teams to deliver customer outcomes
• Provide customers with clear, accurate and timely updates
• Proactively follow up outstanding requests and actions to ensure nothing is left behind
• Maintain accurate customer records, notes and communication within our CRM
• Develop a strong understanding of each customer’s operation, requirements and service expectations

• Build strong working relationships with customers and across our Customer Service, Account Management and Operations teams
• Contribute to a consistently high level of customer service and satisfaction

About You

We’re looking for someone who takes ownership, follows things through and genuinely cares about the customer experience.

You’ll be organised, proactive and comfortable working in a fast-moving operational environment. You’ll enjoy building relationships, finding answers and working with different teams to get things done.

You’ll ideally bring:

• Previous experience in customer service, customer support, account support or a similar customer-focused role
• Strong written and verbal communication skills
• Confidence communicating directly with customers and internal stakeholders
• Excellent organisation, administration and follow-up skills
• The ability to manage multiple enquiries, requests and priorities at the same time
• A proactive approach to problem solving and finding solutions
• Strong attention to detail and accurate record keeping
• Experience using a CRM, ticketing or customer management system
• The ability to build strong working relationships across different teams
• A genuine focus on customer service and delivering a positive customer experience

Previous experience in transport, logistics, warehousing or 3PL is highly desirable and will be a strong advantage, but isn’t essential. If you have strong customer service skills, take ownership of your work and can quickly learn an operational environment, we’d still like to hear from you.

More About us

Bulk Group –Tech-Centric Supply Chains. People-Centric Partnerships.

Bulk Group are an all-encompassing logistics offering, propelling businesses forward with tailored, end-to-end supply chain solutions powered by innovative technology and highly skilled personnel.

#TEAMBULKare:

• a vibrant, passionate workforce that value dedication, positivity and innovation.
• a unified team comprised of individuals who pursue excellence and who work collaboratively to achieve the best outcomes both for their teammates and their clients.
• a business that values professional development and as a priority, link our team members into opportunities for learning, growth and fostering talent.

We invest in our #TEAMBULK culture and seek to ensure our team are engaged with and find fulfilment in the positive workforce we strive to create.

For more information, please explore our website at https://www.bulkgroup.com.au