Enterprise Accounts Delivery Director (Hybrid AU)

Sonata Software North America Inc.; Sydney; Híbrido; AUD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Sonata Software is seeking a Delivery Director (Strategic Accounts) in Australia, based in Sydney or Brisbane with hybrid work arrangements. The role leads two strategic accounts, driving executive relationships, end-to-end delivery, and multi-year growth plans across Digital Transformation, Cloud, Data & AI, ERP, and Managed Services.

The ideal candidate has 15+ years in IT services or consulting, with 5+ years in senior delivery leadership and proven success growing Australian enterprise

Formación

• 15+ years of experience in IT Services, Consulting, or Digital Transformation environments.
• Minimum 5+ years in a Delivery Director, Account Director, Client Partner, Engagement Director, or equivalent leadership role.
• Proven experience managing large strategic enterprise accounts in the Australian market and growing revenue.

Responsabilidades

• Act as the executive sponsor and primary relationship owner for two strategic enterprise accounts.
• Develop and execute multi-year account growth plans aligned with client business priorities.
• Establish trusted advisor relationships with C-level executives and key business stakeholders.
• Lead executive business reviews, steering committees, and strategic planning sessions.
• Identify emerging client needs and position innovative solutions delivering measurable business value.
• Maintain high customer satisfaction and strengthen long-term partnerships.
• Own end-to-end delivery accountability across programs, projects, managed services, and transformation initiatives.
• Ensure predictable delivery performance against scope, quality, schedule, budget, and contractual commitments.
• Drive governance frameworks, risk management, escalations, and issue resolution.
• Monitor service performance through KPIs, SLAs, customer satisfaction metrics, and financial performance indicators.
• Lead cross-functional delivery teams comprising consultants, architects, project managers, and support teams.
• Ensure compliance with organizational standards, security requirements, and client expectations.
• Develop and execute strategic account growth plans to increase account revenue and profitability.
• Identify and qualify opportunities for Digital Transformation, Microsoft Dynamics 365, Data & AI Solutions, Cloud Modernization, Application Managed Services, Cybersecurity Services, ERP and Enterprise Applications.
• Partner with sales, pre-sales, and solution teams to build and win new opportunities.
• Lead contract renewals, extensions, commercial negotiations, and strategic pursuits.
• Expand client footprint through cross-sell and up-sell opportunities.
• Achieve annual revenue growth, margin, and booking targets.
• Build strong relationships across business, technology, procurement, and executive leadership teams.
• Proactively manage stakeholder expectations and communications.
• Act as the escalation point for critical account issues.
• Drive customer success initiatives and continuous improvement programs.
• Facilitate executive workshops and innovation sessions.
• Own account P&L performance and financial outcomes.
• Monitor revenue, margins, utilization, forecasting, and project profitability.
• Drive cost optimization and operational efficiency initiatives.
• Manage resource planning and capacity forecasting.
• Ensure accurate financial reporting and governance.
• Lead and inspire geographically distributed delivery teams.
• Foster a high-performance, customer-centric culture.
• Coach and mentor delivery managers, program managers, and emerging leaders.
• Drive talent development, succession planning, and employee engagement.
• Promote collaboration across Delivery, Sales, Practice, and Partner ecosystems.

Conocimientos

Executive relationship management

Delivery leadership

Strategic account management

Commercial acumen

Leadership

Herramientas

Microsoft Dynamics 365

Microsoft Azure

Data & AI Platforms

ERP Transformation Programs

Cloud Migration and Modernization

Application Development and Managed Services

Cybersecurity Services

Analytics and Business Intelligence

Descripción del empleo

Sonata Software is seeking a Delivery Director (Strategic Accounts) in Australia, based in Sydney or Brisbane with hybrid work arrangements. The role leads two strategic accounts, driving executive relationships, end-to-end delivery, and multi-year growth plans across Digital Transformation, Cloud, Data & AI, ERP, and Managed Services.

The ideal candidate has 15+ years in IT services or consulting, with 5+ years in senior delivery leadership and proven success growing Australian enterprise