Enterprise Account Manager

Cari; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Michael Page Australia is seeking an experienced Account Manager to own strategic enterprise accounts within a growing tech-focused client base. You will manage retention, expansion, and commercial performance while building relationships with senior stakeholders and driving renewal negotiations.

Lead account plans across multiple sites and services, analyse usage and patterns, and collaborate with internal teams to improve outcomes and overall account health.

Qualifications

• 5+ years in Account Management, Customer Success or SaaS sales.
• Proven history managing and growing complex enterprise relationships.
• Strong commercial acumen with renewal negotiations experience.
• Confident engaging executive and C-suite stakeholders.
• Experience managing multi-stakeholder sales cycles with long deal timeliness.
• Able to translate customer insights into strategic growth plans and outcomes.
• Familiar with CRM, reporting, and AI-driven tools to boost performance.

Responsibilities

• Own a portfolio of enterprise and multi-site customers focusing on retention and expansion.
• Build relationships with senior stakeholders, including executive decision-makers.
• Develop and execute account plans to uncover growth opportunities across sites and offerings.
• Lead contract renewals and complex buying processes from engagement to close.
• Facilitate strategic reviews to demonstrate value and align priorities.
• Analyse engagement, utilisation trends and commercial performance to identify risks/opportunities.
• Collaborate with internal teams to improve adoption, outcomes and account health.
• Provide customer and market insights to inform broader commercial strategies.

Skills

Enterprise account management

Executive stakeholder engagement

Negotiation & renewals

CRM proficiency

SaaS sales

Tools

CRM systems

Reporting tools

AI-driven insights

Job description

• Own strategic enterprise accounts with high commercial impact
• Uncapped incentives and autonomy to shape account growth

About Our Client

Our client is a well-established Australian technology business supporting organisations through a market-leading digital platform used across a large customer network. With a strong reputation in its sector and a growing enterprise customer base, the business is continuing to invest in its commercial function to strengthen strategic partnerships, increase customer value and support sustainable long-term growth.

Job Description

• Manage a portfolio of enterprise and multi-site customers, taking responsibility for retention, expansion and commercial performance.
• Build relationships with senior stakeholders, including executive decision-makers, procurement teams and operational leaders.
• Develop and execute account plans that uncover growth opportunities across sites, business units and service offerings.
• Lead contract renewals, commercial discussions and complex buying processes from initial engagement through to close.
• Facilitate strategic review meetings that demonstrate value, align priorities and strengthen long-term partnerships.
• Analyse customer engagement, utilisation trends and commercial performance to identify risks and opportunities.
• Collaborate with internal teams to improve adoption, customer outcomes and overall account health.
• Contribute customer and market insights that help inform broader commercial and growth strategies.

The Successful Applicant

• 5+ years' experience in Account Management, Customer Success or SaaS sales.
• A proven history of managing and growing complex enterprise relationships.
• Strong commercial acumen with experience leading negotiations and renewal discussions.
• Confidence engaging executive and C-suite stakeholders.
• Experience managing multi-stakeholder sales processes with long deal cycles.
• Ability to turn customer insights into strategic growth plans and commercial outcomes.
• Comfortable using CRM, reporting and AI-driven tools to improve performance and productivity.
• Exposure to regulated or highly professional service environments will be viewed favourably.

What's on Offer

Competitive salary, dependent on experience, plus a generous uncapped incentive structure. You'll join a business where enterprise account management is viewed as a strategic function, giving you the opportunity to influence key customer outcomes, shape commercial conversations and contribute to the ongoing growth of a well-established organisation.