Enterprise Account Manager

Michael Page; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Michael Page is recruiting for an Enterprise Account Manager in Melbourne to own a portfolio of large, complex customer relationships. You will focus on retention, expansion and executive engagement while shaping growth strategy for major accounts.

In this role you will lead negotiations, drive renewals and cross-sell across services, coordinating with cross-functional teams to improve adoption and outcomes. A strong track record in enterprise SaaS sales and stakeholder management is essential.

Qualifications

• 5+ years in Account Management, Customer Success or SaaS sales.

Responsibilities

• Manage enterprise and multi-site customers focusing on retention, expansion and commercial performance.
• Lead executive-level engagement with senior stakeholders and procurement teams.
• Develop and execute account plans to uncover growth opportunities across sites and services.
• Lead renewals and complex buying processes from engagement to close.
• Facilitate strategic reviews to demonstrate value and align priorities for long-term partnerships.
• Analyze engagement, utilisation and performance to identify risks and opportunities.
• Collaborate with internal teams to improve adoption and customer outcomes.

Skills

Enterprise sales

Account management

SaaS sales

Executive stakeholder engagement

Renewals & negotiations

CRM & analytics

Tools

CRM

Reporting tools

AI-driven analytics

Job description

Join a leading Australian HealthTech business as an Enterprise Account Manager, owning a portfolio of large, complex customer relationships and driving retention, expansion and executive engagement. This role combines strategic account leadership, commercial negotiation and enterprise sales capability, with the opportunity to influence how the business approaches its largest customers and future growth strategy.

Our client is a well-established Australian technology business supporting organisations through a market-leading digital platform used across a large customer network. With a strong reputation in its sector and a growing enterprise customer base, the business is continuing to invest in its commercial function to strengthen strategic partnerships, increase customer value and support sustainable long-term growth.

Description

• Manage a portfolio of enterprise and multi-site customers, taking responsibility for retention, expansion and commercial performance.
• Build relationships with senior stakeholders, including executive decision-makers, procurement teams and operational leaders.
• Develop and execute account plans that uncover growth opportunities across sites, business units and service offerings.
• Lead contract renewals, commercial discussions and complex buying processes from initial engagement through to close.
• Facilitate strategic review meetings that demonstrate value, align priorities and strengthen long-term partnerships.
• Analyse customer engagement, utilisation trends and commercial performance to identify risks and opportunities.
• Collaborate with internal teams to improve adoption, customer outcomes and overall account health.
• Contribute customer and market insights that help inform broader commercial and growth strategies.

Profile

• 5+ years' experience in Account Management, Customer Success or SaaS sales.
• A proven history of managing and growing complex enterprise relationships.
• Strong commercial acumen with experience leading negotiations and renewal discussions.
• Confidence engaging executive and C-suite stakeholders.
• Experience managing multi-stakeholder sales processes with long deal cycles.
• Ability to turn customer insights into strategic growth plans and commercial outcomes.
• Comfortable using CRM, reporting and AI-driven tools to improve performance and productivity.
• Exposure to regulated or highly professional service environments will be viewed favourably.

Job Offer

Competitive salary, dependent on experience, plus a generous uncapped incentive structure.

You'll join a business where enterprise account management is viewed as a strategic function, giving you the opportunity to influence key customer outcomes, shape commercial conversations and contribute to the ongoing growth of a well-established organisation.