Account Manager (SaaS)

Kaliba; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

Kaliba is seeking an Account Manager for a SaaS portfolio in Melbourne. You will manage a portfolio of enterprise customers, own renewals, and drive retention while identifying expansion opportunities.

The role requires strong stakeholder engagement across operational to executive levels and collaboration with customer success, product, and leadership teams. With 2+ years in related roles and a SaaS background, you will leverage Salesforce or similar CRM to optimize renewals and growth in a

Qualifications

• 2+ years experience in Account Management, Customer Success or Customer Growth roles.
• Experience managing renewals and commercial conversations; exposure to upsell and cross-sell opportunities.
• SaaS or software background preferred.
• Experience working with Salesforce or similar CRM.

Responsibilities

• Manage a portfolio of enterprise customers.
• Own renewals and retention outcomes.
• Identify expansion, upsell and cross-sell opportunities.
• Build relationships with key stakeholders from operational users through to executive sponsors.
• Identify risks early and proactively develop retention strategies.
• Work closely with customer success, product and leadership teams.

Skills

Account Management

Customer Success

Stakeholder engagement

Tools

Salesforce

Job description

Account Manager – SaaS $110k + super ($140k OTE).

We're partnering with a fast-growing SaaS company that is looking to hire an Account Manager to manage and grow a portfolio of enterprise customers.

This is a commercially focused role where you'll be responsible for renewals, expansion opportunities and executive stakeholder engagement across a portfolio of established customers.

The business works with some of Australia's and the world's most recognisable brands and has built a strong reputation within its market.

Responsibilities

• Manage a portfolio of enterprise customers
• Own renewals and retention outcomes
• Identify expansion, upsell and cross-sell opportunities
• Build relationships with key stakeholders from operational users through to executive sponsors
• Identify risks early and proactively develop retention strategies
• Work closely with customer success, product and leadership teams

Requirements

• 2+ years experience in Account Management, Customer Success or Customer Growth roles
• Experience managing renewals and commercial conversationsExposure to upsell and cross-sell opportunities
• SaaS or software background preferred
• Experience working with Salesforce or similar CRM