Account Manager - Mid-Market

Michael Page; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Michael Page is seeking a client-facing Account Manager focused on Mid-Market SaaS customers. You will own a defined portfolio, act as the primary commercial partner, and build long-term relationships with key stakeholders to understand objectives and identify growth opportunities.

You will lead renewal discussions, strategic reviews and account planning, blending commercial strategy with client partnerships.

Qualifications

• Experience managing and growing customer portfolios within a SaaS or technology environment.
• Track record of retaining and expanding revenue across existing accounts.
• Confidence engaging with decision-makers and influencing senior stakeholders.
• Experience leading renewal, commercial and account planning conversations.
• Strong commercial instincts with the ability to identify growth opportunities.
• Consultative approach to relationship management and customer engagement.
• Comfortable using data and customer insights to support account strategy.
• Ownership mindset and accountability for customer and revenue outcomes.

Responsibilities

• Manage a defined Mid-Market portfolio with growth ownership.
• Blend commercial strategy with long-term client partnerships.
• Lead strategic reviews, renewal discussions and growth conversations.
• Work closely with customers to maximise value and identify expansion opportunities.

Skills

Portfolio management

Revenue expansion

Stakeholder engagement

Renewal strategies

Data-driven decisions

Tools

CRM software

Job description

This role is centred around ownership. You'll take responsibility for a portfolio of Mid-Market customers, acting as their primary commercial partner and trusted adviser. Rather than focusing on high-volume account management, you'll spend your time building relationships with key stakeholders, understanding customer objectives and identifying opportunities to strengthen partnerships over the long term. You'll lead strategic reviews, renewal discussions and growth conversations, working closely with customers to maximise the value they receive while uncovering opportunities for expansion. Success in the role comes from combining strong commercial acumen with genuine relationship-building capability. For someone who enjoys influencing customer strategy, growing existing accounts and being accountable for commercial outcomes, this offers the chance to own a meaningful portfolio and make a visible contribution to a growing business.

Manage a defined Mid-Market portfolio with growth ownershipBlend commercial strategy with long-term client partnerships

• Experience managing and growing customer portfolios within a SaaS or technology environment
• A track record of retaining and expanding revenue across existing accounts
• Confidence engaging with decision-makers and influencing senior stakeholders
• Experience leading renewal, commercial and account planning conversations
• Strong commercial instincts with the ability to identify and convert growth opportunities
• A consultative approach to relationship management and customer engagement
• Comfortable using data and customer insights to support account strategy
• Someone who enjoys taking ownership and being accountable for customer and revenue outcomes

Our client is an established Australian technology company that has built a strong reputation for helping organisations improve the way they engage with their customers. With a loyal and growing client base, they have created a platform that delivers genuine value to customers while maintaining a strong focus on innovation, service and long-term partnerships. As the business continues to grow, they are investing in their commercial team to ensure customers receive strategic support that goes well beyond a traditional account management model.

Competitive salary, dependent on experience, along with the opportunity to inherit an established Mid-Market portfolio within a well-regarded technology business. You'll have the autonomy to influence account strategy, build relationships with key decision-makers and play a meaningful role in driving customer growth and retention.