Enrolment & Customer Service Specialist

Tacticall; Sunshine Coast Regional; On-site; AUD 48,000 - 68,000; Full time

Job summary

Vocational Education Leader is seeking a temporary Customer Service Consultant to assist people in choosing study options. You will handle inbound calls and emails about courses, enrolments, and payments, while promoting services to boost conversions.

The role involves high-volume enrolment processing, achieving KPIs, and working in a fast-paced contact centre. Peak period starts December 7 at the Mooloolaba Campus, with possible overtime.

Qualifications

• Passion for customer service and helping people.
• Strong contact centre experience.
• Inbound sales experience desirable.
• Curious and eager to learn and self-educate.
• Enjoy solving problems and providing solutions.
• Able to work autonomously and as part of a team.
• Able to pick up and use multiple systems on calls.

Responsibilities

• Handle inbound calls and emails about courses, enrolments and payments.
• Promote the organisation's products and services to increase conversions.
• Coordinate service requests in a contact centre, giving information and professional advice.
• Process high-volume enrolments and eligibility tasks.
• Meet KPIs for adherence and data quality.

Skills

Customer service

Call centre

Inbound sales

Problem solving

Team player

Job description

Vocational Education Leader is seeking a temporary Customer Service Consultant to assist people in choosing study options. You will handle inbound calls and emails about courses, enrolments, and payments, while promoting services to boost conversions.

The role involves high-volume enrolment processing, achieving KPIs, and working in a fast-paced contact centre. Peak period starts December 7 at the Mooloolaba Campus, with possible overtime.