Campus Experience Coordinator - Flexible Student Support

Contour Education; Melbourne; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Monthly wellbeing allowance

Employee Assistance Program (EAP)

Personalised mentorship and training

Career growth opportunities

Job summary

Contour Education is seeking a campus-based team member to welcome families, assist with enquiries, and keep operations running smoothly across our Melbourne campuses.

You will support students during classes, manage scheduling and invoicing, and help maintain tidy campuses with accurate documentation. A background in customer service and ongoing study in Commerce/Business are valued in this fast-paced role.

Qualifications

• Experience in customer service, hospitality, retail, or call centres.
• Familiarity with the VCE system or VCE graduate.
• Currently studying or holding a degree in Commerce, Business, or related field.

Responsibilities

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues and escalat where needed
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

Skills

Customer service experience

Communication skills

Proactive mindset

Attention to detail

Education

Commerce/Business degree or student

Job description

Contour Education is seeking a campus-based team member to welcome families, assist with enquiries, and keep operations running smoothly across our Melbourne campuses.

You will support students during classes, manage scheduling and invoicing, and help maintain tidy campuses with accurate documentation. A background in customer service and ongoing study in Commerce/Business are valued in this fast-paced role.