AO2 Administration Officers

Tacticall; Sunshine Coast Regional; Vor Ort; AUD 48.000 - 68.000; Vollzeit

Zusammenfassung

Vocational Education Leader is seeking a temporary Customer Service Consultant to assist people in choosing study options. You will handle inbound calls and emails about courses, enrolments, and payments, while promoting services to boost conversions.

The role involves high-volume enrolment processing, achieving KPIs, and working in a fast-paced contact centre. Peak period starts December 7 at the Mooloolaba Campus, with possible overtime.

Qualifikationen

• Passion for customer service and helping people.
• Strong contact centre experience.
• Inbound sales experience desirable.
• Curious and eager to learn and self-educate.
• Enjoy solving problems and providing solutions.
• Able to work autonomously and as part of a team.
• Able to pick up and use multiple systems on calls.

Aufgaben

• Handle inbound calls and emails about courses, enrolments and payments.
• Promote the organisation's products and services to increase conversions.
• Coordinate service requests in a contact centre, giving information and professional advice.
• Process high-volume enrolments and eligibility tasks.
• Meet KPIs for adherence and data quality.

Kenntnisse

Customer service

Call centre

Inbound sales

Problem solving

Team player

Jobbeschreibung

Working as a Customer Service Consultant for this Vocational Education leader gives you the rare opportunity to assist people in making important decisions regarding their study options, which will ultimately impact their future.

What will you do?

• Inbound calls and email response about courses, enrolments processes and payments.
• Proactively promote the organisation's range of products and services to increase conversions.
• Coordinate customer service requests and transactions in a contact centre environment, providing general information and professional advice ensuring customer needs are continuously met.
• High volume enrolment and eligibility processing
• Achieve individual key performance indicators including adherence, data quality.

When will I do it?

You will work Monday to Friday in a rotating roster between the hours of 8.00am and 6.00pm.

You must be able to commit to every day of the assignment.

As a temporary employee you will be remunerated on an hourly rate of $42.20/hour plus super. These roles are supporting a peak business period commencing on the 7th of December at the Mooloolaba Campus 36.25 - 38hrs/wk. Some overtime may be required during peak call times.

What will you bring to the role?

• You will have a real passion for customer service and a genuine interest in helping people - this is not just a job but an opportunity to change lives.
• You will have strong previous contact centre customer service experience.
• Inbound sales experience is desirable
• You will have a desire for learning and ongoing self-education.
• You will enjoy working through problems and providing solutions.
• You will be a strong team player, with the ability to work autonomously while providing individual phone service to members.
• You will be able to pick up and use multiple systems on each call.

NB:

These positions are working in a temporary capacity through to end of January 2027 pending business needs and performance with a 1-2 week period of no work due to work closure over Christmas.

Please be aware that due to training requirements and on the job support no leave will be granted during temporary assignment.