Student Experience & Enrolment Specialist

TAFE Queensland; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

TAFE Queensland is the largest VET provider in the state, delivering training on campus, online and in the workplace to support local communities and industries. The Customer Experience Officer roles cover multiple sites, including SouthBank and Loganlea campuses, with temporary full- and part-time opportunities ending 25 June 2027.

Successful candidates will contribute to transforming customer service, manage enquiries, enrolments and transactions, and promote our range of courses.

Qualifications

• Proven ability to deliver consistent, professional quality customer service in a contact centre environment.
• Demonstrates effective time management skills and initiative to achieve KPIs.
• Ability to build and maintain positive team relationships in a high-volume environment.

Responsibilities

• Provide efficient administrative services to customers and staff in line with policies and standards.
• Handle application processing, telephone inquiries, webchat and enrolments processing.
• Coordinate customer service requests in a contact centre and provide accurate information.

Skills

Customer service

Communication

Time management

Teamwork

Job description

TAFE Queensland is the largest VET provider in the state, delivering training on campus, online and in the workplace to support local communities and industries. The Customer Experience Officer roles cover multiple sites, including SouthBank and Loganlea campuses, with temporary full- and part-time opportunities ending 25 June 2027.

Successful candidates will contribute to transforming customer service, manage enquiries, enrolments and transactions, and promote our range of courses.