Customer Experience Specialist – Contact Centre Enrolments

TAFE Queensland; Brisbane; Presencial; AUD 65.000 - 75.000; Jornada completa

Descripción de la vacante

TAFE Queensland Brisbane is seeking a Customer Experience Officer to deliver efficient administrative services to customers and staff, in line with policies and standards. The role spans enquiry handling, enrolments processing, and general information across campuses.

The positions include four full-time roles at SouthBank, one full-time at Loganlea, and one part-time at SouthBank, with potential work at other campuses. You will promote services and support transformation and safety initiatives.

Formación

• Proven ability to deliver consistent, professional customer service in a contact centre.
• Demonstrates effective time management and organisational skills.
• Able to build positive and effective team relationships and collaborate.
• High level literacy and numeracy with accurate data entry in multiple systems.
• Clear, effective communication and active listening skills.

Responsabilidades

• Provide administrative services to customers and staff in line with policies.
• Handle enquiries via telephone, webchat and enrolments processing.
• Represent TAFE Queensland Brisbane and promote the range of products and services.
• Coordinate customer requests in a contact centre and provide professional advice.
• Record information accurately to meet reporting, planning and service needs.

Conocimientos

Customer service

Time management

Team collaboration

Communication skills

Data entry

Herramientas

CRM software

Descripción del empleo

TAFE Queensland Brisbane is seeking a Customer Experience Officer to deliver efficient administrative services to customers and staff, in line with policies and standards. The role spans enquiry handling, enrolments processing, and general information across campuses.

The positions include four full-time roles at SouthBank, one full-time at Loganlea, and one part-time at SouthBank, with potential work at other campuses. You will promote services and support transformation and safety initiatives.