Enquiries Officer - Hybrid/Remote Customer Care

Department of Government Services; Ballarat; Ibrido; AUD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

The Department of Government Services in Ballarat is recruiting Enquiries Officers for an inbound contact centre role, handling phone and online enquiries from consumers, renters, businesses and rental providers. You will deliver information and advice on relevant legislation, manage difficult conversations with tact, and support frontline compliance in dispute services.

Hybrid work is available after six-month probation.

Competenze

• Exceptional customer service.
• The ability to manage difficult conversations.
• Influence and Persuasion.
• Be able to communicate with impact.
• Critical Thinking and Problem Solving.

Mansioni

• Receive, evaluate and respond to phone calls and online enquiries from consumers, renters, businesses and rental providers.
• Provide information and advice on the suite of legislation and frontline compliance in dispute services.
• Work in a hybrid Ballarat location with training provided and ongoing support.

Conoscenze

Customer service

Difficult conversations

Influence

Communication

Problem solving

Descrizione del lavoro

The Department of Government Services in Ballarat is recruiting Enquiries Officers for an inbound contact centre role, handling phone and online enquiries from consumers, renters, businesses and rental providers. You will deliver information and advice on relevant legislation, manage difficult conversations with tact, and support frontline compliance in dispute services.

Hybrid work is available after six-month probation.