Enquiries Officer

Department of Government Services; Ballarat; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

The Department of Government Services in Ballarat is recruiting Enquiries Officers for an inbound contact centre role, handling phone and online enquiries from consumers, renters, businesses and rental providers. You will deliver information and advice on relevant legislation, manage difficult conversations with tact, and support frontline compliance in dispute services.

Hybrid work is available after six-month probation.

Qualifications

• Exceptional customer service.
• The ability to manage difficult conversations.
• Influence and Persuasion.
• Be able to communicate with impact.
• Critical Thinking and Problem Solving.

Responsibilities

• Receive, evaluate and respond to phone calls and online enquiries from consumers, renters, businesses and rental providers.
• Provide information and advice on the suite of legislation and frontline compliance in dispute services.
• Work in a hybrid Ballarat location with training provided and ongoing support.

Skills

Customer service

Difficult conversations

Influence

Communication

Problem solving

Job description

Department of Government Services – Ballarat VIC

Enquiries Officers deliver frontline services by receiving, evaluate and respond to phone calls, and online enquiries from consumers, renters, businesses and rental providers. Enquiries Officers respond by providing information and advice on the suite of legislation, and front-line compliance in our dispute services.

Is this the role for you?

Do you love customer service?

Are you passionate about making a real difference to the Victorian community?

Looking to re enter the workforce or transitioning towards retirement?

Interested in flexible working arrangements?

Work / Life balance – no weekends, public holidays or after hours work!

Want to work in an inbound-only contact centre?

No background in Australian legislation? No problem, we provide the training!

Ongoing support and guidance in reaching the operating environment’s common goals.

PLUS the option to work from home once these goals are reached.

There are multiple Ongoing positions available.

The work location for these positions is 300-304 Mair Street Ballarat with hybrid work arrangements an option once the 6 month probation is successfully completed.

Please note, the role start date will be discussed during the interview stage of the recruitment process.

About you

To be considered for the role, you must be able to demonstrate:

Exceptional customer service;

The ability to manage difficult conversations;

Influence and Persuasion;

Be able to communicate with impact;

Critical Thinking and Problem Solving.

Mandatory requirements

Promote Inclusion.

For specificresponsibilitiesplease review the attached Position Description.

This position is only open to applicants with relevant rights to work in Australia.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.