Remote Customer Service Officer – Land Revenue

Victorian Government; Ballarat; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

State Revenue Office in Ballarat is seeking Customer Service Officers to support land revenue services. You will manage customer inquiries by email, phone and correspondence, keep customer databases current, and help meet performance targets in a flexible, home-friendly setup.

These roles are based in Ballarat GovHub with ongoing and fixed-term opportunities, reporting to a Team Leader. Good communication and dependable delivery are essential.

Qualifications

• Passion and commitment for delivering quality customer service.
• Strong written and verbal communication skills.
• Ability to work in a deadline-driven environment and problem solve.

Responsibilities

• Handling routine customer enquiries by correspondence, email and phone.
• Accurately updating and maintaining customer databases.
• Achieving agreed performance targets.

Skills

Customer service

Communication

Results oriented

Computer literacy

Job description

State Revenue Office in Ballarat is seeking Customer Service Officers to support land revenue services. You will manage customer inquiries by email, phone and correspondence, keep customer databases current, and help meet performance targets in a flexible, home-friendly setup.

These roles are based in Ballarat GovHub with ongoing and fixed-term opportunities, reporting to a Team Leader. Good communication and dependable delivery are essential.