Hybrid Customer Service Officer - Land Revenue

State-Revenue-Office; Ballarat; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Flexible working arrangements

Work from home

Job summary

State Revenue Office in Ballarat is seeking a Customer Service Officer for Land Revenue Services Division. The role supports the administration of revenue lines, updates customer databases, handles inquiries by email and phone, and contributes to KPI targets.

The position offers hybrid work with flexibility to work from home, VPS Grade 2 salary of $62,104 plus 12% superannuation, and an inclusive, safe workplace. Applications close 11.59pm on 5 November 2026.

Qualifications

• Strong written and verbal communication skills.
• Passion for delivering quality customer service.
• Able to meet deadlines in a busy environment and solve problems.

Responsibilities

• Handle routine customer enquiries by correspondence, email and phone.
• Accurately update and maintain customer databases.
• Achieve agreed performance targets.

Skills

Customer service

Communication skills

Deadline-driven

Computer literacy

Job description

State Revenue Office in Ballarat is seeking a Customer Service Officer for Land Revenue Services Division. The role supports the administration of revenue lines, updates customer databases, handles inquiries by email and phone, and contributes to KPI targets.

The position offers hybrid work with flexibility to work from home, VPS Grade 2 salary of $62,104 plus 12% superannuation, and an inclusive, safe workplace. Applications close 11.59pm on 5 November 2026.