Customer Enquiries Officer – Hybrid, Training Provided

Department of Government Services VIC; Ballarat; On-site; AUD 60,000 - 70,000; Full time

Job summary

Department of Government Services VIC – Ballarat VIC is hiring Enquiries Officers to deliver frontline services by receiving, evaluating and responding to phone calls and online enquiries from consumers, renters, businesses and rental providers.

You'll provide information and guidance on the applicable legislation, support front-line compliance in dispute services, and enjoy flexible working arrangements including the option to work from home after probation.

Qualifications

• Deliver frontline information and advice on the legislation via phone and online enquiries.
• Assist customers with enquiries and disputes in a respectful and professional manner.
• Demonstrate strong problem-solving and communication skills in a fast-paced environment.

Responsibilities

• Receive, evaluate and respond to phone calls and online enquiries.
• Provide information and guidance on the relevant legislation and processes.
• Support front-line compliance in dispute services and maintain accurate records.

Skills

Customer service

Communication

Conflict management

Persuasion

Critical thinking

Job description

Department of Government Services VIC – Ballarat VIC is hiring Enquiries Officers to deliver frontline services by receiving, evaluating and responding to phone calls and online enquiries from consumers, renters, businesses and rental providers.

You'll provide information and guidance on the applicable legislation, support front-line compliance in dispute services, and enjoy flexible working arrangements including the option to work from home after probation.