Engaging Member Education & Communications Specialist

CSC Commonwealth Superannuation Corporation; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

CSC Commonwealth Superannuation Corporation is seeking a Communications professional focused on Customer Engagement and Education. The role involves creating engaging member education across digital channels and developing webinar content, presentations and related resources.

You will design education journeys, improve content tagging and discoverability, and connect education with tools and support. Strong writing and communications skills are essential, with experience in education or

Qualifications

• Experience in communications, content, customer engagement or education.
• Superannuation or financial services experience is valued.
• Ability to translate complex financial concepts into plain language.

Responsibilities

• Create engaging education and member communications across digital and other channels.
• Develop webinar content, presentations and supporting education resources.
• Design communications journeys before and after education interactions.
• Improve structure, tagging and discoverability of webinar and education content.
• Connect education with relevant information, tools, calculators and support.
• Use insights to improve content and communications.

Skills

Strong writing

Content development

Customer engagement

Educational content design

Webinar content creation

Job description

CSC Commonwealth Superannuation Corporation is seeking a Communications professional focused on Customer Engagement and Education. The role involves creating engaging member education across digital channels and developing webinar content, presentations and related resources.

You will design education journeys, improve content tagging and discoverability, and connect education with tools and support. Strong writing and communications skills are essential, with experience in education or