Engagement Manager AI

Capgemini; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Capgemini Australia is seeking an experienced Engagement Manager to lead AI-enabled managed services delivery across complex engagements. You will own service outcomes, manage senior client stakeholders, forecast financial performance, and drive governance and continuous improvement using Agentic AI capabilities.

You will champion AI-led transformation, maintain SLAs, and foster a collaborative environment across teams while aligning with Capgemini's inclusive, hybrid work culture.

Qualifications

• Strong expertise in ITIL-based service management and SLAs.
• Proven track record delivering services to contract commitments.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Own and lead the delivery of AI-enabled Managed Services, ensuring service outcomes and contractual commitments.
• Build trusted relationships with senior client stakeholders as a strategic advisor on AI-led transformation.
• Champion continuous improvement through intelligent automation and AI-driven solutions.
• Lead organizational change and adoption activities embedding Agentic AI into client operating models.
• Manage end-to-end financial performance including forecasting and profitability.
• Establish and lead service governance frameworks covering performance, risk, and Responsible AI compliance.
• Drive adoption of Agentic AI solutions across service operations and governance.

Skills

ITIL

Stakeholder mgmt

Service delivery

Communication

AI governance

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your role

An exciting opportunity for experienced Engagement Manager with a strong track record of leading service delivery, managing stakeholder relationships, and ensuring successful outcomes across complex engagements.

In this role you will play a key role in:

• Own and lead the delivery of AI-enabled Managed Services, ensuring service outcomes, business value realization, and contractual commitments are consistently achieved through a blend of human expertise and Agentic AI capabilities.
• Drive the adoption, orchestration, and governance of Agentic AI solutions across service operations, leveraging autonomous agents to enhance productivity, decision-making, and customer experience.
• Take responsibility for end-to-end financial management, including forecasting, profitability,
• Establish and lead service governance frameworks covering operational performance, AI agent effectiveness, risk management, Responsible AI compliance, and continuous service optimization.
• Build trusted relationships with senior client stakeholders, acting as a strategic advisor on AI-led transformation opportunities, operating model evolution, and future-state service innovation.
• Champion continuous improvement through intelligent automation, Agentic AI, predictive operations, self-healing capabilities, and autonomous workflow orchestration to increase efficiency and service quality.
• Lead organizational change and adoption activities, helping clients embed Agentic AI into their operating model while fostering trust, governance, and workforce readiness.
• AI-led business transformation with Agentic AI strategy and deployment, Multi-agent orchestration and governance, AI operating models and adoption, Value realization and outcome-based delivery

Your profile

• Strong expertise in ITIL-based service management principles and best practices.
• Proven track record of delivering services in accordance with agreed Service Level Agreements (SLAs) and performance targets.
• Sound financial acumen with the ability to effectively manage client and stakeholder relationships.
• Capable of managing multiple priorities simultaneously while performing effectively under pressure and meeting tight deadlines.
• Excellent communication, presentation, negotiation, and stakeholder engagement skills.
• Good understanding of the Agentic AI driven Application Development and Maintenance (ADM) lifecycle, managed services delivery, and transition frameworks, including DevOps, automation, industrialization, and AI-driven solutions.

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
• We don’t just believe in inclusion we actively go out to making it a working reality. Driven by our core values and ‘Inclusive future for all’ campaign, we build environments where you can bring your whole self to work.

Remuneration for this role will be structured in accordance with applicable Modern Award requirements. Classification level and salary will be determined based on the successful candidate's experience and qualifications. Full statutory entitlements, including the standard Superannuation Guarantee, will apply.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com