Desktop Consultant

Capgemini; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Career development opportunities

Total Reward package

Job summary

Capgemini Australia is seeking an IT engineer to support modern IT workplace environments for diverse clients. You will provide end-user assistance, troubleshoot incidents, maintain assets in CMDB, and help automate processes while collaborating with cross-functional teams.

The role emphasizes implementing and supporting workplace solutions, cloud services (Azure/AWS), printers, routers, and servers, with emphasis on documentation and project progress across teams.

Qualifications

• Strong technical troubleshooting, problem solving and analytical skills.

Responsibilities

• Provide technical assistance to end user, respond to incidents, troubleshoot issues and document the process.
• Manage and maintain IT assets and update CMDB accordingly
• Identify opportunities to automate processes, improve service delivery and enhance operational efficiency
• Implement and support modern workplace and end user computing solutions.
• Collaborate with technology teams to manage dependencies and ensure delivery of workplace technology strategy.

Skills

Troubleshooting

Analytical skills

Collaboration with stakeholders

Tools

Azure

AWS

CMDB

Technical documentation

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your Role

As a IT engineer, contribute to and support the operation of modern IT workplace environment to various clients using modern technology.

Responsibilities:

• Provide technical assistance to end user, respond to the technical incidents, troubleshoot issues and document the process.
• Manage and maintain various IT asset and update in CMDB as accordingly
• Identify opportunities to automate processes, improve service delivery and enhance operational efficiency
• Implement and support modern workplace and end user computing solutions.
• Collaborate across various technology Team to manage dependencies and ensure successful delivery of workplace technology strategy

Your Profile

Experience and Qualifications:

• Strong technical troubleshooting, problem solving and analytical skills with the ability to collaborate with various stakeholder to resolve any IT issue.
• Knowledge of various cloud workplace environment such as Azure and AWS, and modern device management practices.
• Demonstrated experience of deploying and operating modern workplace environments in medium to large enterprise.
• Experience with authoring/reviewing technical documents.
• Experience in supporting various IT infrastructures such as printers, routers and servers.

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com