AI-Driven Service Delivery Engagement Lead

Capgemini; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Capgemini Australia is seeking an experienced Engagement Manager to lead AI-enabled managed services delivery across complex engagements. You will own service outcomes, manage senior client stakeholders, forecast financial performance, and drive governance and continuous improvement using Agentic AI capabilities.

You will champion AI-led transformation, maintain SLAs, and foster a collaborative environment across teams while aligning with Capgemini's inclusive, hybrid work culture.

Qualifications

• Strong expertise in ITIL-based service management and SLAs.
• Proven track record delivering services to contract commitments.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Own and lead the delivery of AI-enabled Managed Services, ensuring service outcomes and contractual commitments.
• Build trusted relationships with senior client stakeholders as a strategic advisor on AI-led transformation.
• Champion continuous improvement through intelligent automation and AI-driven solutions.
• Lead organizational change and adoption activities embedding Agentic AI into client operating models.
• Manage end-to-end financial performance including forecasting and profitability.
• Establish and lead service governance frameworks covering performance, risk, and Responsible AI compliance.
• Drive adoption of Agentic AI solutions across service operations and governance.

Skills

ITIL

Stakeholder mgmt

Service delivery

Communication

AI governance

Job description

Capgemini Australia is seeking an experienced Engagement Manager to lead AI-enabled managed services delivery across complex engagements. You will own service outcomes, manage senior client stakeholders, forecast financial performance, and drive governance and continuous improvement using Agentic AI capabilities.

You will champion AI-led transformation, maintain SLAs, and foster a collaborative environment across teams while aligning with Capgemini's inclusive, hybrid work culture.