Desktop Consultant

Capgemini; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Total Reward package

Celebrate

Job summary

Capgemini is seeking an IT engineer to support modern workplace environments for diverse clients. You will provide end-user assistance, troubleshoot incidents and document solutions, while maintaining IT assets in CMDB and exploring automation opportunities to boost efficiency.

The role emphasizes collaboration across technology teams, deploying and operating workplace solutions at scale, and joining a globally renowned technology partner with a strong focus on hybrid work and learning

Qualifications

• Strong troubleshooting and analytical skills.
• Experience with Azure and AWS cloud environments.
• Experience deploying modern workplace environments at scale.
• Experience authoring and reviewing technical documents.
• Supports printers, routers and servers.

Responsibilities

• Provide technical assistance to end users and resolve incidents.
• Manage and maintain IT assets and update CMDB.
• Identify opportunities to automate processes and improve service delivery.
• Implement and support modern workplace and end-user computing solutions.
• Collaborate across technology teams to deliver workplace strategy.

Skills

Technical troubleshooting

Azure and AWS knowledge

Modern workplace deployment

Technical documentation

IT infrastructure support

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your RoleAs a IT engineer, contribute to and support the operation of modern IT workplace environment to various clients using modern technology.Responsibilities:Provide technical assistance to end user, respond to the technical incidents, troubleshoot issues and document the process.Manage and maintain various IT asset and update in CMDB as accordinglyIdentify opportunities to automate processes, improve service delivery and enhance operational efficiencyImplement and support modern workplace and end user computing solutions.Collaborate across various technology Team to manage dependencies and ensure successful delivery of workplace technology strategyYour ProfileExperience and Qualifications:Strong technical troubleshooting, problem solving and analytical skills with the ability to collaborate with various stakeholder to resolve any IT issue.Knowledge of various cloud workplace environment such as Azure and AWS, and modern device management practices.Demonstrated experience of deploying and operating modern workplace environments in medium to large enterprise.Experience with authoring/reviewing technical documents.Experience in supporting various IT infrastructures such as printers, routers and servers.What you’ll love about working hereYou will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.Apply today!Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com