Energetic Pub Floor Leader — Assistant Manager

ALH Hotels; Cairns Regional; Sur place; AUD 60 000 - 80 000; Plein temps

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Wellbeing support (EAP)

Résumé du poste

Balaclava Hotel in Cairns is seeking a driven Hospitality Assistant Manager to lead daily floor operations during peak trade across the pub, bistro, sports bar and gaming room.

You will work from the front, mentor a lively team, partner with senior venue leadership to pace shifts, maintain high standards, and deliver outstanding guest experiences. RSA/RSG, RMLV and Approved Manager licences are required.

Qualifications

• Hands-on hospitality experience in bar, bistro, or gaming rooms.
• Supervisory or team-lead background.
• Current RSA/RSG, RMLV and Approved Managers Licence as per state requirements.
• Strong people skills and the ability to stay calm under peak trade.

Responsabilités

• Lead daily shift operations across the pub, bistro, sports bar and gaming room.
• Direct shift pacing and mentor a energetic floor crew.
• Build lasting connections with regulars and uphold brand standards from open to close.
• Handle hiccups before they become headaches and keep the vibe positive.
• Collaborate with Assistant Managers and senior leadership to deliver outstanding guest service.

Connaissances

People leadership

Team mentoring

Customer service

Shift management

Communication

Formation

RSA/RSG

RMLV

Approved Managers Licence

Description du poste

Balaclava Hotel in Cairns is seeking a driven Hospitality Assistant Manager to lead daily floor operations during peak trade across the pub, bistro, sports bar and gaming room.

You will work from the front, mentor a lively team, partner with senior venue leadership to pace shifts, maintain high standards, and deliver outstanding guest experiences. RSA/RSG, RMLV and Approved Manager licences are required.