Frontline Assistant Manager — Lead the Pub & Floor Team

Endeavour Group; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts across Endeavour Groupbrands

Wellbeing support

Career development

Job summary

Balaclava Hotel, part of Endeavour Group, is seeking an energetic Assistant Manager to lead front-of-house shift operations across the pub, bistro, and gaming areas. You’ll work with our team to deliver outstanding service and maintain the pub’s lively atmosphere.

You’ll manage daily duties on the floor, mentor staff, and ensure safety and standards from open to close, bringing energy and hospitality to every shift.

Qualifications

• Hands-on, front-of-house leadership required.
• Experience supervising hospitality teams.
• RSA/RSG and Approved Managers Licence required.

Responsibilities

• Lead shift operations on busy trading periods from the pub floor.
• Mentor and develop a high-energy floor team.
• Partner with senior venue leadership to manage pacing and guest experience.
• Ensure safety, standards, and smooth service from open to close.
• Build connections with regulars and maintain a great pub vibe.

Skills

People management

Shift leadership

Customer service

Team mentoring

Education

RSA/RSG Licence + Approved Managers Licence

Job description

Balaclava Hotel, part of Endeavour Group, is seeking an energetic Assistant Manager to lead front-of-house shift operations across the pub, bistro, and gaming areas. You’ll work with our team to deliver outstanding service and maintain the pub’s lively atmosphere.

You’ll manage daily duties on the floor, mentor staff, and ensure safety and standards from open to close, bringing energy and hospitality to every shift.