End User Support Engineer, M365 & Intune

Canon Business Services ANZ; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus Leave

Training and development opportunities

Wellbeing benefits

Discounted Canon products

Education assistance

Job summary

Canon Business Services ANZ is seeking a Service Desk professional to act as the first point of contact for technical support, delivering remote and onsite assistance across desktop, mobile and workplace technologies from our Melbourne area offices. The role covers incident handling, ITSM processes and proactive service improvements.

You will manage Microsoft 365, Intune managed devices and Azure AD activities while maintaining strong customer relations and adhering to service levels.

Qualifications

• Experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment.
• Strong Microsoft 365 administration and user support experience.
• Hands-on experience with Microsoft Intune endpoint management and modern device management practices.
• Strong Windows 11 troubleshooting and support skills.
• Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts.
• Experience supporting endpoint security, compliance and device management policies.
• ServiceNow or similar ITSM platform experience.
• Excellent customer service, communication and stakeholder engagement skills.
• Experience supporting enterprise end-user environments.
• ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded.
• Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous.

Responsibilities

• Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies.
• Delivering onsite and remote support while meeting service levels and customer expectations.
• Managing incidents, requests and service activities through ServiceNow.
• Administering Microsoft 365 environments and supporting user access, accounts and productivity services.
• Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management.
• Troubleshooting and supporting Windows 11 endpoint environments.
• Assisting with Entra ID (Azure AD) user and device management activities.
• Managing device deployment, asset lifecycle and hardware replacement activities.
• Building strong relationships with customer stakeholders and end users.
• Identifying service improvement opportunities and contributing to continuous improvement initiatives.

Skills

Level 1/2 IT support

Microsoft 365 administration

Intune endpoint management

Windows 11 support

Azure Entra ID / Azure AD

ServiceNow ITSM

Customer service

Stakeholder engagement

ITIL Foundation

NV1 security clearance eligibility

Job description

Canon Business Services ANZ is seeking a Service Desk professional to act as the first point of contact for technical support, delivering remote and onsite assistance across desktop, mobile and workplace technologies from our Melbourne area offices. The role covers incident handling, ITSM processes and proactive service improvements.

You will manage Microsoft 365, Intune managed devices and Azure AD activities while maintaining strong customer relations and adhering to service levels.