Service Desk Engineer — Microsoft 365 & Windows Expert

Rgit Australia; City of Latrobe; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Birthday Leave

Monthly Team Lunches

Tech Product Discounts

Paid Parental Leave

Flexible Working Arrangements

Learning & Development Opportunities

Competitive Salaries

Diversity & Inclusion Committees

Engagement Activities All Year Round

Supportive, Community-Driven Culture

Job summary

ASI Solutions is seeking a Managed Service Desk Engineer to deliver Level 1/2 support across Microsoft 365 and Windows environments for a diverse client base. You’ll diagnose issues, triage tickets, and maintain strong communication with end users to ensure smooth service delivery.

You’ll bring MSP experience, solid knowledge of end-user devices, AD and networking basics, and a proactive approach to learning. Hybrid work options are available in Australia.

Qualifications

• Hands-on service desk or IT support experience (MSP experience highly regarded)
• Confident troubleshooting Microsoft 365, Windows OS, and end-user devices
• Strong communication skills; explain tech in plain terms
• Ability to manage competing priorities in a fast-paced environment
• Collaborative mindset; share knowledge and support team
• Proactive learning; interested in certifications and growing capability
• Experience with ticketing systems and documenting guidance
• Exposure to Azure/Intune/virtualisation (VMware/Hyper-V)
• Baseline security clearance is desirable
• Foundational knowledge of Active Directory and networking concepts

Responsibilities

• Provide Level 1 and 2 support across Microsoft 365, Windows environments, and business apps
• Troubleshoot desktop, network, printing, and access issues
• Manage and triage tickets; ensure timely resolution per SLAs
• Escalate complex issues with clear documentation and diagnostics
• Communicate with customers in a clear, professional way
• Contribute to proactive maintenance, patching, and improvements
• Collaborate with internal teams to deliver high-quality outcomes

Skills

MSP experience

Microsoft 365

Windows OS

End-user devices

Communication skills

Ticketing systems

Active Directory

Networking concepts

Endpoint management

Customer service

Tools

Azure

Intune

VMware

Hyper-V

RMM tools

Backup tools

Job description

ASI Solutions is seeking a Managed Service Desk Engineer to deliver Level 1/2 support across Microsoft 365 and Windows environments for a diverse client base. You’ll diagnose issues, triage tickets, and maintain strong communication with end users to ensure smooth service delivery.

You’ll bring MSP experience, solid knowledge of end-user devices, AD and networking basics, and a proactive approach to learning. Hybrid work options are available in Australia.