Service Desk and Onsite Engineer (VIC)

Canon New Zealand; Sydney; Hybrid; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Bonus Leave

Flexible working arrangements

Training and development opportunities

Wellbeing benefits

Performance Recognition

Milestone recognition

Discounted Canon products

Education assistance

Job summary

Join a forward-thinking company as an IT services desk engineer, where you'll support diverse clients across various technologies. This role emphasizes exceptional customer service and technical expertise, allowing you to thrive in a collaborative environment. With flexible work-from-home options and a commitment to your professional growth, you'll be empowered to make a meaningful impact. The organization values inclusivity and offers a range of benefits, including bonus leave and training opportunities, ensuring a fulfilling work-life balance. If you're ready to advance your career in a dynamic setting, apply now!

Qualifications

• Strong focus on customer service and technical skills required.
• Experience in Managed Services and Service Desk environments is essential.

Responsibilities

• Provide 1st and 2nd Level support to customers.
• Troubleshoot hardware/software issues and log incidents.
• Provide onsite and remote technical support.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Attention to Detail

Organizational Skills

Education

3+ years IT experience

2+ years Service Desk experience

Experience in Desktop Management

Tools

Microsoft Server (2003-2016)

Azure AD

Kaseya

SCCM

Intune

Job description

Opportunity to work with our prestigious customers across industries

Be part of a collaborative and supportive team

Flexible work from home options

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

This is a great opportunity for an experienced IT services desk engineer to be involved in supporting our customers across a wide variety of technologies. You will provide high levels of services from a Level 1 and Level 2 support perspective and you will thrive on ensuring that your customers receive an exceptional level of service. This is a hybrid role with flexibility to work from home, certain days a week. It reports to the Service Desk Manager.

Main Duties

• Provide 1st and 2nd Level support to our customers
• Troubleshoot hardware and software related issues
• Strong technical troubleshooting skills
• Respond to client support tickets
• Log incidents and service requests in the relevant ITSM tool.
• Escalate issues to our 3rd Level support teams or 3rd Party vendors where appropriate
• Provide onsite face-to-face and remote technical support
• Perform administrative tasks such as AD, O365/Exchange etc. (but not limited to)
• Assist with customer walk-ups, floor walks and configure hardware, software
• Maintain and manage customer assets, warranty and hardware returns

About You

To be successful in this role, you will need to have a strong focus on customer service as well as have a broad set of technical skills. You will need to be organised, have great communication skills and have great attention to detail. In addition, the position requires that you will be flexible and adaptable as you will be operating at both the Service Desk and Onsite at our customer premise. Key skills & experience include:

• 3+ years IT hands on experience in a Managed Services Environment
• 2+ years working in a Service Desk environment
• 2+ years providing Onsite customer support
• 3+ years working in a Desktop Management capacity
• Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, Powershell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.
• Experience in installing PC, Monitors, Software and Network Printers
• Experience in SOE, workstation and patch management via Kaseya, SCCM and Intune

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

• Bonus Leave including:
  • Birthday leave, to celebrate, relax or do something special
  • Canon Day, an extra day of leave during the Christmas holidays
  • Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance Recognition, in the form of quarterly and annual awards programs for high-performers
• Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund rewards
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps