End User Services Engineer VIC (Intune MDM)

Canon Business Services ANZ; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus Leave

Training and development opportunities

Wellbeing benefits

Discounted Canon products

Education assistance

Job summary

Canon Business Services ANZ is seeking a Service Desk professional to act as the first point of contact for technical support, delivering remote and onsite assistance across desktop, mobile and workplace technologies from our Melbourne area offices. The role covers incident handling, ITSM processes and proactive service improvements.

You will manage Microsoft 365, Intune managed devices and Azure AD activities while maintaining strong customer relations and adhering to service levels.

Qualifications

• Experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment.
• Strong Microsoft 365 administration and user support experience.
• Hands-on experience with Microsoft Intune endpoint management and modern device management practices.
• Strong Windows 11 troubleshooting and support skills.
• Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts.
• Experience supporting endpoint security, compliance and device management policies.
• ServiceNow or similar ITSM platform experience.
• Excellent customer service, communication and stakeholder engagement skills.
• Experience supporting enterprise end-user environments.
• ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded.
• Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous.

Responsibilities

• Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies.
• Delivering onsite and remote support while meeting service levels and customer expectations.
• Managing incidents, requests and service activities through ServiceNow.
• Administering Microsoft 365 environments and supporting user access, accounts and productivity services.
• Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management.
• Troubleshooting and supporting Windows 11 endpoint environments.
• Assisting with Entra ID (Azure AD) user and device management activities.
• Managing device deployment, asset lifecycle and hardware replacement activities.
• Building strong relationships with customer stakeholders and end users.
• Identifying service improvement opportunities and contributing to continuous improvement initiatives.

Skills

Level 1/2 IT support

Microsoft 365 administration

Intune endpoint management

Windows 11 support

Azure Entra ID / Azure AD

ServiceNow ITSM

Customer service

Stakeholder engagement

ITIL Foundation

NV1 security clearance eligibility

Job description

• Join a fast paced Managed Services provider focused on customer success, technical excellence and career growth
• Be the trusted face of Canon Business Services for our strategic, enterprise level customers

• Join a fast paced Managed Services provider focused on customer success, technical excellence and career growth
• Be the trusted face of Canon Business Services for our strategic, enterprise level customers
• Work across modern Microsoft technologies - Microsoft 365, Intune, Windows 11

About Us

At Canon Business Services, we're a technology solutions partner for ambitious organisations, providing end-to-end technology, managed services, cloud, cyber security, consulting, modern workplace, network, voice, and digital transformation solutions. Across Australia, New Zealand and the Philippines, we help customers move past roadblocks, embrace opportunities and achieve real business outcomes through smart technology, business process and workplace solutions. By combining deep expertise with a focus on outcomes, we help organisations move faster, work smarter and unlock what's next.

What makes CBS different is our people and our solutionist mindset. We don't jump to quick fixes, we look deeper, ask the right questions and work closely with our customers to solve what really matters. Through our Truly Care approach, we listen with curiosity, plan with expertise and deliver with efficiency, building trusted partnerships that create lasting value and real results.

About The Role

As part of the Service Desk team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. Acting as the face of Canon Business Services within the customer environment, you will deliver exceptional service, resolve technical issues and ensure a seamless technology experience for users. You will work across both remote and onsite support, helping maintain a secure, reliable and productive workplace technology environment. The role will operate from our South Melbourne office and require visiting customer sites in CBD, Hawthorn, Moorabbin.

Scope of the Role

• Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
• Delivering onsite and remote support while meeting agreed service levels and customer expectations
• Managing incidents, requests and service activities through ServiceNow
• Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services
• Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
• Troubleshooting and supporting Windows 11 endpoint environments
• Assisting with Entra ID (Azure AD) user and device management activities
• Managing device deployment, asset lifecycle and hardware replacement activities
• Building strong relationships with customer stakeholders and end users
• Identifying service improvement opportunities and contributing to continuous improvement initiatives

About You

This role requires a blend of strong customer service capability and solid technical foundations, with the confidence to operate in a fast-paced managed services environment. Success in this position requires a genuine customer-first mindset, a broad technical skill set and the ability to communicate clearly and professionally. You will need to be organised, detail oriented and proactive in your approach to problem solving. Possessing hands on experience with Intune and Kandji MDM for cross-platform device is highly essential. Key Skills and Experience include:

• Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
• Strong Microsoft 365 administration and user support experience
• Hands-on experience with Microsoft Intune endpoint management and modern device management practices
• Strong Windows 11 troubleshooting and support skills
• Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
• Experience supporting endpoint security, compliance and device management policies
• ServiceNow or similar ITSM platform experience
• Excellent customer service, communication and stakeholder engagement skills
• Experience supporting enterprise end-user environments
• ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
• Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous

What Is In It For You

Join a team that thrives on collaboration, continuous learning and genuine support from leaders and peers. We’ll help you grow your skills, build your career and stay challenged through the diverse and interesting work that comes with supporting a wide range of customers. When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Benefits include but not limited to:

• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.