End User IT Support Specialist

Leidos; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Retirement plan

Flexible work options

Job summary

Leidos Australia is seeking an experienced End User Services professional to deliver hands-on IT support across desktop, laptop, printer, telephony, and network services. You will collaborate across IT teams to ensure rapid issue resolution and maintain a reliable user environment.

The role requires strong diagnostic capabilities for hardware, software, and connectivity, plus the ability to document solutions clearly and share knowledge. Australian citizenship and NV1 clearance are required.

Qualifications

• Experience supporting Windows-based enterprise environments.
• Capability in diagnosing and resolving hardware, software, and connectivity issues across end-user tech.
• Experience with client device deployment, configuration, and support in corporate environments.
• Strong communication and documentation skills for knowledge sharing.
• Australian citizenship and ability to obtain NV1 security clearance.

Responsibilities

• Provide hands-on technical support across desktop, laptop, printer, telephony, video conferencing and network services.
• Collaborate with Service Desk, Infrastructure and IT teams to deliver end-to-end support.
• Troubleshoot and resolve incidents within the SOE and contribute to process improvements.
• Assist with testing and deployment activities, including OS upgrades and new hardware.

Skills

Windows support

SOE troubleshooting

End user IT support

Communication skills

Stakeholder collaboration

SCCM

ITIL

Tools

SCCM

ITIL

Job description

Leidos Australia is seeking an experienced End User Services professional to deliver hands-on IT support across desktop, laptop, printer, telephony, and network services. You will collaborate across IT teams to ensure rapid issue resolution and maintain a reliable user environment.

The role requires strong diagnostic capabilities for hardware, software, and connectivity, plus the ability to document solutions clearly and share knowledge. Australian citizenship and NV1 clearance are required.