IT Support Engineer – Wealth Tech & End-User Specialist

LGT Crestone Wealth Management Limited

Melbourne

In loco

AUD 60.000 - 80.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

LGT Wealth Management is seeking an IT Support Engineer to join our Technology team on a 12‑month fixed‑term contract. You will provide first and second‑line end‑user computing support (hardware and software) to users in our Australian offices, and contribute to projects such as hardware deployments, upgrades, and system enhancements.

The role focuses on frontline support, incident resolution, IAM, and documentation, with collaboration across cross‑functional teams.

Competenze

Minimum 2 years as a Helpdesk / Technical Support Engineer or similar.
Experience in a financial services organisation is highly desirable.
Demonstrable experience with Windows and Microsoft Office.
Knowledge of Apple iOS devices.
Proficient with Outlook/Exchange/Teams.
Knowledge of endpoint management tools (Intune, SCCM).
Experience with Active Directory, GPO, and ITIL practices is desirable.

Mansioni

Provide frontline and second-line end-user computing support (hardware and software).
Triaging service requests and incidents to appropriate teams.
Own issues and ensure timely closure per SLAs.
Carry out workstation deployments and device replacements.
Image and deploy laptops for new starters and replacements.
Support IAM including user provisioning and password resets.
Create and maintain process documentation.
Collaborate with cross-functional teams to resolve complex issues.