Level 2 IT Support Specialist – Sydney End-User Pro

Colliers; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Forbes Best Employers

TIME Best Companies

Parental leave (26 weeks)

Colliers Balance

Career development

Volunteer leave

Loyalty leave

Job summary

Colliers in Sydney CBD seeks a dedicated Technical Support Officer to join our growing team. This Level 2 role delivers professional, personalised support to employees across NSW, ensuring a smooth technology experience.

You will handle hardware and software issues, adhere to processes, propose upgrades, and contribute to IT initiatives while collaborating with a high-performing team.

Qualifications

• Minimum 2+ years experience in a Level 2-3 helpdesk role.

Responsibilities

• Identify and proactively resolve IT issues, primarily for the Sydney offices.
• Provide first and second level hardware and software support.
• Adhere to all processes and document procedures accordingly.
• Make recommendations on upgrades and replacements when necessary.
• Proactively build the IT brand via local delivery of customer facing technology initiatives.
• Participate in projects as required.

Tools

Windows 11

MS Office 365

Citrix

Azure

Audio & Visual Conferencing

SCCM

Intune

ServiceNow

Job description

Colliers in Sydney CBD seeks a dedicated Technical Support Officer to join our growing team. This Level 2 role delivers professional, personalised support to employees across NSW, ensuring a smooth technology experience.

You will handle hardware and software issues, adhere to processes, propose upgrades, and contribute to IT initiatives while collaborating with a high-performing team.