IT Support Engineer (12-Month Contract)

LGT Wealth Management Limited; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

LGT Wealth Management Limited is seeking an IT Support Engineer to join our Technology team on a 12-month fixed-term contract. You will provide first and second-line end-user computing support to users in our Australian offices, including hardware deployments, software issues, and IAM-related tasks.

You will contribute to improving end-user computing services and support processes, while collaborating with cross-functional teams and vendors.

Qualifications

• Minimum 2 years as a Helpdesk/Technical Support Engineer.
• Experience in a financial services organisation is highly desirable.
• Proficient with Windows and Microsoft Office suite.
• Knowledge of Apple iOS devices is advantageous.
• Strong email/messaging skills (Outlook/Exchange/Teams).
• Familiarity with endpoint management tools (SCCM/Intune).
• Experience with ITSM tools (ServiceNow/JIRA/Ivanti).
• ITIL knowledge is desirable.

Responsibilities

• Provide frontline and second-line end-user computing support.
• Manage IT workstation deployments, moves, and replacements.
• Image and deploy laptops for new starters.
• Support IAM including provisioning and password resets.
• Maintain accurate records and ensure ticket closure per SLAs.
• Collaborate with cross-functional teams to resolve issues.
• Create and maintain process documentation.

Skills

Helpdesk experience

End-user support

Windows

Microsoft Office

Email/Messaging

ITIL concepts

IAM/AD

Team collaboration

SCCM/Intune

Education

IT degree or equivalent

ITIL v3/4 certification

Tools

SCCM

Intune

Active Directory

GPO

ServiceNow

JIRA

Ivanti

Job description

LGT Wealth Management Limited is seeking an IT Support Engineer to join our Technology team on a 12-month fixed-term contract. You will provide first and second-line end-user computing support to users in our Australian offices, including hardware deployments, software issues, and IAM-related tasks.

You will contribute to improving end-user computing services and support processes, while collaborating with cross-functional teams and vendors.