Employment Help Desk Customer Service Officer

Randstad; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Randstad Pty in collaboration with the NSW Electoral Commission is seeking an Employment Helpdesk Customer Service Officer to support the NSW State Government Elections 2027. The role guides electors through the Expression of Interest process, assists with online training and timesheets, and coordinates promotion of roles with external organisations.

Responsibilities include frontline inquiry handling, template-based email responses, and adherence to procedures to ensure accurate, timely support

Qualifications

• Experience in a similar position.
• Australian citizen with eligibility to be on the electoral roll.
• Experience using or adapting to frontline helpdesk systems.

Responsibilities

• Operate the employment helpdesk to provide frontline customer service to electors using the EOI platform.
• Assist applicants with inquiries regarding work applications, online training, and timesheets via Aurion.
• Contact external organisations to promote available election opportunities.
• Respond to high volumes of email inquiries using established templates.
• Follow guidelines to deliver accurate and timely support to applicants.

Skills

Customer service

Email management

Systems familiarity

Attention to detail

Education

Experience in a similar position

Job description

Employment Helpdesk Customer Service Officer

Randstad, in collaboration with the NSW Electoral Commission, is seeking a proficient Employment Helpdesk Customer Service Officer to join our team for the NSW State Government Elections 2027.

About the Role:

The Employment Helpdesk Customer Service Officer will be responsible for operating the employment helpdesk, providing exceptional customer service to electors seeking work opportunities. This role assists applicants through the expression of interest (EOI) process, guides them on completing online training and timesheets, and actively reaches out to external organizations to promote available election roles.

Responsibilities:

• Operate the employment helpdesk to provide frontline customer service to electors using the Expression of Interest (EOI) platform to apply for Election Day and Election Manager's Office positions.
• Assist applicants with inquiries regarding work applications, online training completion, and submitting timesheets via Aurion.
• Contact external organizations to promote and raise awareness of available employment opportunities via the EOI process.
• Respond to a high volume of email inquiries accurately and efficiently using established response templates.
• Follow established guidelines and procedures to deliver consistent, accurate, and timely support to applicants.

Key Skills:

• Customer Service & Communication: Excellent written and oral communication skills with a customer-centric approach to resolving inquiries.
• Email & Document Management: Proficiency in Microsoft Outlook and Word, with demonstrated ability to manage email traffic and utilize templates effectively.
• Systems Familiarity: Experience or ability to quickly adapt to computerized systems, including timesheet platforms such as Aurion.
• Attention to Detail: High accuracy and care in managing applicant records, processing queries, and following procedural guidelines.

Essential Criteria:

• You must be an Australian citizen
• To work at an election, you need to be on the electoral roll
• Political Neutrality*

*The NSW Electoral Commission is dedicated to upholding the integrity of the electoral process and expects all employees to demonstrate professionalism and impartiality. Candidates engaged in political activity cannot be considered for employment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• Experience in a similar position