Election Helpdesk – Customer Service Officer

Randstad; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Randstad Pty in collaboration with the NSW Electoral Commission is seeking an Employment Helpdesk Customer Service Officer to support the NSW State Government Elections 2027. The role guides electors through the Expression of Interest process, assists with online training and timesheets, and coordinates promotion of roles with external organisations.

Responsibilities include frontline inquiry handling, template-based email responses, and adherence to procedures to ensure accurate, timely support

Qualifications

• Experience in a similar position.
• Australian citizen with eligibility to be on the electoral roll.
• Experience using or adapting to frontline helpdesk systems.

Responsibilities

• Operate the employment helpdesk to provide frontline customer service to electors using the EOI platform.
• Assist applicants with inquiries regarding work applications, online training, and timesheets via Aurion.
• Contact external organisations to promote available election opportunities.
• Respond to high volumes of email inquiries using established templates.
• Follow guidelines to deliver accurate and timely support to applicants.

Skills

Customer service

Email management

Systems familiarity

Attention to detail

Education

Experience in a similar position

Job description

Randstad Pty in collaboration with the NSW Electoral Commission is seeking an Employment Helpdesk Customer Service Officer to support the NSW State Government Elections 2027. The role guides electors through the Expression of Interest process, assists with online training and timesheets, and coordinates promotion of roles with external organisations.

Responsibilities include frontline inquiry handling, template-based email responses, and adherence to procedures to ensure accurate, timely support