Election Helpdesk Advisor: Frontline EOI Roles Support

Randstad - Business Support; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Randstad, in collaboration with the NSW Electoral Commission, seeks an Employment Helpdesk Customer Service Officer to support the NSW State Government Elections 2027. You will provide frontline service to electors on the Expression of Interest platform, assist applicants with online training and timesheets, and contact external organisations to promote election roles.

The role requires exceptional customer service, attention to detail and the ability to navigate Aurion and other systems.

Qualifications

• Customer service and communication excellence for electors.
• Proficiency in Outlook and Word; effective email/document management.
• Ability to quickly adapt to computerized systems; experience with timesheet platforms such as Aurion.

Responsibilities

• Operate the employment helpdesk to provide frontline customer service to electors using the Expression of Interest (EOI) platform to apply for Election Day and Election Manager's Office positions.
• Assist applicants with inquiries regarding work applications, online training completion, and submitting timesheets via Aurion.
• Contact external organizations to promote and raise awareness of available employment opportunities via the EOI process.
• Respond to a high volume of email inquiries accurately and efficiently using established response templates.
• Follow established guidelines and procedures to deliver consistent, accurate, and timely support to applicants.

Skills

Customer Service

Communication

Email Management

Document Management

Systems Navigation

Attention to Detail

Australian Citizen

Electoral Roll Eligibility

Political Neutrality

Tools

Aurion

Job description

Randstad, in collaboration with the NSW Electoral Commission, seeks an Employment Helpdesk Customer Service Officer to support the NSW State Government Elections 2027. You will provide frontline service to electors on the Expression of Interest platform, assist applicants with online training and timesheets, and contact external organisations to promote election roles.

The role requires exceptional customer service, attention to detail and the ability to navigate Aurion and other systems.