Enrolment Support Services Officer

NSW Electoral Commission; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Public transport accessibility

Flex leave

Job summary

NSW Electoral Commission is seeking an Enrolment Support Services Officer to contribute to planning, implementing and coordinating enrolment services for election events, including roll production and daily enrolment tasks.

You will join a team focused on geospatial, venue and enrolment support, working in a temporary full-time role until 30 June 2027 with potential extension. The position is based in Sydney with a hybrid work arrangement.

Qualifications

• Experience in project or event-based organisations.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and related business systems.
• Attention to detail and good time management.

Responsibilities

• Contribute to election project delivery under supervisor guidance.
• Coordinate and manage records and databases ensuring accuracy and accessibility.
• Document processes and procedures for projects as required.
• Maintain positive stakeholder relationships including vendors and partners.
• Prepare clear correspondence, reports and submissions for routine matters.
• Respond to enquiries from electors and participants with supervisor guidance.

Skills

Project experience

Communication skills

MS Office

Tools

Content Manager

Job description

• Play a critical role in maintaining our democracy by ensuring the accuracy and transparency of our electoral rolls and enrolment functions
• Work in an energetic and collaborative team who prioritise learning and continual improvement.

About the Role

The Enrolment Support Services Officer contributes to and supports the planning, implementing and coordination of a number of services relevant to election events including roll products operations and daily ‘business-as-usual’ enrolment tasks. It is part of a team that provides a broad range of enrolment support, including the production of electoral rolls for election events, liaison with partner agencies, enrolment queries and continual improvement of services. The business unit focuses on geospatial services, venue services and enrolment support services. The role is Temporary Full-time position up to 30 June 2027, with potential for extension.

Key accountabilities

• Contribute to an election project, assist in its delivery and undertake a number of components/tasks under the guidance and direction of the supervisor.
• Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible.
• Document processes and procedures associated with relevant projects as assigned and required, including records management support to the team.
• Build and maintain ongoing positive internal and external stakeholder relationships including liaison with vendors.
• Prepare clear, concise and accurate correspondence, reports, and submissions relating to routine matters.
• Responding to regular enquiries from political participants and electors via phone, post or email with guidance from the supervisor.
• Learning and utilising election specific software and systems to contribute to important enrolment processes.
• Support a safe working environment and foster an organisational safety culture that actively supports and is consistent with the Commission’s work health and safety systems and processes. Actively contribute to agency-wide safety initiatives and plans.

About the NSW Electoral Commission

The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

• Running and regulating elections
• Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and
• Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018.

What we offer

• Opportunity to work on large scale events and assist your local community
• Career development opportunities through study and face to face training
• Access to self-paced expert-led training via LinkedIn Learning
• Employee Assistance Program for wellbeing support
• Staff social events to connect with colleagues
• Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions
• Access to Fitness Passport for eligible staff
• Free annual flu vaccination
• Convenient CBD location, access to public transport

Key knowledge, experience and essential requirements

• Previous experience working in a project or event-based organisation.
• Effective computer skills and experience in using different business systems, ie Microsoft Office Suite,
• Content Manager records management, other corporate systems and database applications.
• High levels of accuracy and attention to detail with sound organisation and time management skills.
• Experience in writing documents such as processes and procedures relating to the operations of the business unit.
• Demonstrated client focus and customer service experience in providing a first level response to public and client enquiries in a high-volume environment.
• Proven ability to communicate effectively with all levels of internal and external stakeholders.

The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Applications Close: Sunday November 15 2026 @ 11.59pm

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.

Other Information

Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.