Empathy-Driven Collections Specialist

Armagroup; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

CBD office near transport

Career growth opportunities

Team events and celebrations

Ongoing training

Job summary

ARMA Group in Melbourne is seeking a motivated collections/customer service specialist to understand each customer’s circumstances and help them move forward with realistic solutions. You will manage inbound/outbound calls, arrange payment plans, negotiate solutions, and build positive relationships while staying compliant in a supportive, high-performing team.

Strong communication, problem solving, time management and empathy are essential, along with Australian citizenship or permanent

Qualifications

• Previous customer service experience; call centre or accounting background preferred.
• Strong computer skills and ability to learn multiple systems quickly.
• National Police Clearance or ability to obtain one.
• Excellent problem solving and decision-making abilities.
• Resilience, empathy and emotional intelligence are essential.
• Strong verbal and written communication skills.
• Excellent time management and attention to detail.
• Positive attitude and willingness to learn.

Responsibilities

• Manage inbound and outbound customer calls, arranging payment plans and assisting with the collection of outstanding accounts.
• Build positive relationships with customers and stakeholders while maintaining compliance with company policies and procedures.
• Work towards individual and team performance targets in a supportive, high-performing environment.
• Negotiate payment solutions, resolve account enquiries, and overcome objections while delivering exceptional customer service.
• Use your empathy, active listening skills, and professional phone manner to understand each customer's circumstances and achieve the best possible outcome.

Skills

Customer service

Call centre

Accounting background

Computer skills

Police clearance

Problem solving

Empathy

Communication

Time management

Positive attitude

Job description

ARMA Group in Melbourne is seeking a motivated collections/customer service specialist to understand each customer’s circumstances and help them move forward with realistic solutions. You will manage inbound/outbound calls, arrange payment plans, negotiate solutions, and build positive relationships while staying compliant in a supportive, high-performing team.

Strong communication, problem solving, time management and empathy are essential, along with Australian citizenship or permanent