Empathetic Claims Officer - Hybrid Work & RTW Impact

Arthur J. Gallagher & Co. (AJG); Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

4 weeks annual leave

Novated Leasing opportunities

Volunteer days

Job summary

Gallagher Bassett is seeking a Claims Officer in Adelaide to deliver personalised, empathetic claims management for the SA community and support return-to-work processes. You will work with a team of specialists to manage claims administration and customer service duties with precision and care.

The role emphasizes strong communication, time management, and the ability to thrive in a fast-paced environment. Flexible and hybrid work options are available within a supportive team.

Qualifications

• Recent work experience within a customer service-based role.
• Strong administration experience.
• Excellent communication and interpersonal skills.
• Exceptional time management and organisation skills.
• Experience working within a dynamic fast paced environment.

Responsibilities

• Deliver personalised, empathetic claims management service.
• Provide administration support with focus on service quality.
• Lodge phone claims and verify information promptly.
• Support RTW process and stakeholder coordination.

Skills

Customer service

Administration

Communication

Time management

Teamwork

Job description

Gallagher Bassett is seeking a Claims Officer in Adelaide to deliver personalised, empathetic claims management for the SA community and support return-to-work processes. You will work with a team of specialists to manage claims administration and customer service duties with precision and care.

The role emphasizes strong communication, time management, and the ability to thrive in a fast-paced environment. Flexible and hybrid work options are available within a supportive team.