Return-to-Work Specialist: Lead Safe Recovery

ISS Facility Services Australia and New Zealand; Port Macquarie; On-site; AUD 70,000 - 90,000; Full time

Job summary

ISS Facility Services Australia and New Zealand is seeking a Return to Work (RTW) Specialist to support safe, timely and sustainable recovery-at-work outcomes for injured employees across the business.

The role connects employees, operational leaders, the Injury Assist team, medical providers and insurers to translate capacity into practical RTW plans, suitable duties and workplace adjustments. Travel within Sydney and NSW North Coast may be required.

Qualifications

• Relevant RTW Coordinator training or accreditation.
• Knowledge of NSW workers compensation and privacy obligations.
• Strong case coordination and planning skills.
• Proven stakeholder management capability.
• Sound judgement and decision-making abilities.
• Excellent organisational and reporting skills.

Responsibilities

• Coordinate injury management and recovery-at-work from initial notification to sustainable RTW.
• Develop, implement and review RTW plans aligned with capacity and workplace requirements.
• Maintain regular communication with injured employees and address barriers to recovery.
• Coach managers on suitable duties, workplace adjustments and injury-management obligations.
• Coordinate stakeholder actions while clearly distinguishing responsibilities.
• Maintain confidential, auditable records and ensure compliance.
• Monitor KPIs, claim trends and provider performance to identify improvements.
• Support audits, governance reporting, injury prevention and capability-building initiatives.

Skills

RTW coordination

NSW workers compensation knowledge

Case coordination

Stakeholder management

Judgement/decision-making

Organisational/reporting

Job description

ISS Facility Services Australia and New Zealand is seeking a Return to Work (RTW) Specialist to support safe, timely and sustainable recovery-at-work outcomes for injured employees across the business.

The role connects employees, operational leaders, the Injury Assist team, medical providers and insurers to translate capacity into practical RTW plans, suitable duties and workplace adjustments. Travel within Sydney and NSW North Coast may be required.